Customer Service Representative

1 month ago


Elizabeth, New Jersey, United States SC Staffing, Inc. Full time
Dispatch Support Agent

SC Staffing, Inc. is seeking a skilled Dispatch Support Agent to manage inbound emergency calls and provide exceptional customer service.

Key Responsibilities:

  • Handle inbound emergency calls and create gas leak orders as needed.
  • Facilitate emergency appointments and provide updates to customers.
  • Assist with daily dispatch reporting, including logistics and AM/PM order reports.
  • Support the dispatch supervisor with Board of Public Utility reports as required.
  • Aid the scheduling department with outbound calls, mark outs, and reporting as necessary.
  • Provide business support for field operations, including account reviews and order creation.

Requirements:

  • Experience handling safety-sensitive inbound emergency calls.
  • Previous customer service experience.
  • Strong oral and written communication skills.
  • Ability to multitask effectively.

Training and Onboarding:

The successful candidate will undergo a comprehensive training program, including a 2-week onsite training session, to ensure a smooth transition into the role.



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