Customer Experience Operations Site Lead

4 weeks ago


Chicago, Illinois, United States Amazon Full time

About Us

At Amazon, we're committed to delivering exceptional customer experiences. Our Customer Experience Operations (CXO) team is dedicated to making returns and package delivery convenient for our customers at our Locker+ retail locations.

We're looking for a talented CXO Site Lead to join our team. As a CXO Site Lead, you'll be the face of Amazon and contribute to our vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun.

Key Responsibilities

  • Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
  • Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
  • Work with a manager to maintain the physical safety and quality standards of the site.
  • Work in a fast-changing and ambiguous environment.
  • Perform additional duties, as assigned.
  • Work flexible hours including nights, weekends, and holidays.

Requirements

  • High school or equivalent diploma.
  • Are 18 years of age or older.
  • Experience in training others.
  • Preferred Qualifications: 1+ years of floor leader or other leadership, or 1+ years of Amazon experience.

Amazon is an Equal Opportunity Employer

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.



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