Customer Experience Ambassador
4 weeks ago
About Foxtrot Market:
We're a vibrant food community that's passionate about curating makers' products and fostering caring neighborhood connections. Our goal is to provide a seamless shopping experience for our customers.
We're looking for team members who share our passion for food and community, and are driven by curiosity and a desire for growth & learning.
About the Role:
As a Customer Experience Ambassador, you'll be interacting with our customers directly and indirectly to create an exceptional experience at every touch point. You'll be trained in all areas of the store, including cafe and coffee, merchandising, and eCommerce.
Responsibilities:
- Greet and welcome customers entering the store.
- Ensure overall customer satisfaction for both in-store and delivery customers.
- Act as an ambassador for the Foxtrot brand, sharing knowledge of our products and makers with customers.
- Assist fellow team members, should they need help during a shift.
- Check in product deliveries and maintain full stock levels on the retail floor.
- Clean, maintain and organize work areas.
- Maintain excellence in cafe presentation and cleanliness.
- Prepare and serve coffee and tea beverages that adhere to company standards and training protocols.
- Maintain coffee knowledge and stay up-to-date on coffee trends.
- Operate cash registers to scan merchandise and process sales transactions, as needed.
We offer a competitive hourly wage, flexible schedule, and opportunities for growth and development. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you
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