Director of Customer Experience

4 weeks ago


Chicago, Illinois, United States AccuLynx Full time

Company Overview: AccuLynx is a leading SaaS provider of CRM/project management software for roofing contractors. With a strong track record of revenue growth, we have established ourselves as a key player in the industry.

Position Overview:

We are seeking a highly motivated and experienced professional to lead our customer success team. The ideal candidate will be passionate about customer satisfaction, possess excellent leadership skills, and have a proven track record of driving customer success initiatives.

Responsibilities:

  • Lead and manage the customer success team, providing guidance, mentorship, and support to ensure team members excel in their roles.
  • Develop and implement customer success strategies and initiatives to drive customer satisfaction, retention, and expansion.
  • Establish and maintain strong relationships with key customers, serving as their primary point of contact and advocate within the company.
  • Collaborate cross-functionally with sales, marketing, product development, and other teams to align customer success efforts with overall business objectives.
  • Analyze customer data and feedback to identify trends, opportunities, and areas for improvement, and leverage insights to enhance the customer experience.
  • Develop and maintain a deep understanding of our products/services, industry trends, and competitive landscape to effectively address customer needs and challenges.
  • Monitor and track key performance metrics related to customer success, such as customer satisfaction scores, retention rates, and upsell/cross-sell opportunities.

Qualifications:

  • Bachelor's degree in business, marketing, or a related field; advanced degree preferred.
  • Proven experience, 7 years in a customer success or account management role, with at least 3 years of experience in a leadership or management capacity.
  • Demonstrated success in driving customer satisfaction, retention, and revenue growth.
  • Strong interpersonal and communication skills, with the ability to effectively engage and build rapport with customers at all levels of an organization.
  • Strategic thinker with the ability to develop and execute customer success initiatives that align with business objectives.
  • Analytical mindset with the ability to interpret data and derive actionable insights to improve the customer experience.
  • Excellent leadership and team management skills, with the ability to motivate and inspire team members to achieve their goals.
  • Experience working in a SaaS/SMB market is a plus.

Requirements:

  • Familiarity with and ability to use the tools necessary for the operation of the teams, including Salesforce, Word, Excel, Google G Suite, and standard software used in the creation of documentation, presentations, and analyses.

AccuLynx is an equal opportunities employer.



  • Chicago, Illinois, United States Office of Experience Full time

    About OXThe Office of Experience (OX) is a full-service digital agency that helps companies excel at every moment of interface they have with their customers. Our human-centered philosophy and multidisciplinary approach integrate strategy, design, and technology to help organizations reinvent their business and rapidly bring new experiences, products, and...


  • Chicago, Illinois, United States National Board of Osteopathic Medical Examiners Full time

    Job SummaryThe National Board of Osteopathic Medical Examiners is seeking a highly skilled professional to serve as the Associate Director of Client Services. This role is responsible for ensuring a seamless client experience across all stages and touchpoints in NBOME clients' journey.Key Responsibilities:Manage and coordinate client-facing teams, product...


  • Chicago, Illinois, United States Elevance Health Full time

    Experience Integration DirectorAt Elevance Health, we are seeking an experienced Experience Integration Director to support our enterprise strategy on the future of work, workplace, and workforce. This role will integrate the customer experience across value streams, focusing on employers, brokers, members, providers, community constituents, and Elevance...


  • Chicago, Illinois, United States We Are Envoy Full time

    We Are Envoy is seeking a seasoned Digital Experience Director to lead our client relationships and drive growth through connected customer experiences.This leadership role is responsible for developing and growing client relationships, as well as high-level management of large-scale traditional and interactive projects from discovery through production...


  • Chicago, Illinois, United States YMCA of Metropolitan Chicago Full time

    The YMCA of Metropolitan Chicago is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. This role is responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our facilities.The ideal candidate will possess excellent communication and...


  • Chicago, Illinois, United States Publicis Groupe Full time

    Experience Design Director OpportunityWe are seeking an experienced Experience Design Director to join our team at Publicis Groupe. As a key member of our Experience Design team, you will be responsible for leading the design of digital experiences that meet the needs of our clients and their customers.Key Responsibilities:Lead the design of digital...


  • Chicago, Illinois, United States Intapp Full time

    Job Title: Senior Director of Client ExperienceWe are seeking an experienced Senior Director of Client Experience to join our team at Intapp. As a key member of our leadership team, you will be responsible for unifying and optimizing the client experience across functional areas and improving our clients' journey.Key Responsibilities:Build an integrated...


  • Chicago, Illinois, United States McDonald's Corporation Full time

    At McDonald's Corporation, we are seeking an experienced leader to join our Global Design team as a Director, Experience Design. This role will be responsible for driving the development of innovative and seamless omnichannel experiences across all touchpoints.About the RoleThe ideal candidate will have 10+ years of hands-on experience in digital design,...


  • Chicago, Illinois, United States EXPERIENCE GROUP INC Full time

    About The Experience Group:We are a dynamic company that specializes in transforming real estate assets to meet the demands of modern audiences, elevating their purpose and profitability.We cater to property ownership across various sectors, including Office, Retail, Hotel, Event Venue, and Multi-Family spaces.Our innovative cultural programming and astute...


  • Chicago, Illinois, United States CVS Health Full time

    Careers at CVS Health are more than just a job – they're a way to make an impact in the lives of millions of people. We're looking for talented individuals to join our Enterprise Customer Experience Team, who are passionate about creating meaningful moments for our customers.We're on a mission to become the most consumer-centric health company, and we need...


  • Chicago, Illinois, United States TREE House Full time

    Customer Experience AssociateTreehouse is a venture-backed startup company that simplifies the electrification of the places we live and work. Our customers experience a seamless electrical installation process from start to finish, powered by a software-enabled electrician workforce.We are seeking a Customer Experience Associate to ensure that the Treehouse...


  • Chicago, Illinois, United States Treehouse Full time

    Job OverviewTreehouse is a venture-backed startup company that simplifies the electrification of the places we live and work. Our goal is to provide a seamless electrical installation process from start to finish, powered by a software-enabled electrician workforce.We are seeking a Customer Experience Associate to ensure that the Treehouse journey is...


  • Chicago, Illinois, United States Arby's - DRM, Inc. Full time

    Job DescriptionAs a Customer Experience Manager at Arby's - DRM, Inc., you will lead and inspire a team to provide exceptional customer service, exceeding expectations.Key Responsibilities:Lead by example, demonstrating commitment to customer service and team excellence.Provide coaching and feedback to team members to improve performance and achieve...


  • Chicago, Illinois, United States RedShelf Full time

    Job Title: Customer Experience SpecialistAt RedShelf, we're on a mission to revolutionize education through digital technology. As a Customer Experience Specialist, you'll play a critical role in delivering exceptional customer experiences that drive our business forward.Job Summary:We're seeking a highly skilled and empathetic individual to join our team as...


  • Chicago, Illinois, United States RedShelf Full time

    Customer Experience SpecialistAt RedShelf, we're dedicated to making education more affordable and effective through digital instructional resources. As a Customer Experience Specialist, you'll play a crucial role in ensuring our customers have an exceptional experience with our products and platform.Key Responsibilities:Provide empathetic and personable...


  • Chicago, Illinois, United States Enterprise Holdings Full time

    Customer Experience RepresentativeAt Enterprise Holdings, we're seeking a skilled Customer Experience Representative to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our services to customers.Key Responsibilities:Meet and greet customers in a...


  • Chicago, Illinois, United States Ermenegildo Zegna N.V. Full time

    About ZegnaErmenegildo Zegna N.V. is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service. With a rich heritage spanning over 110 years, Zegna has established itself as a trusted name in the fashion industry.Your OpportunityAs a Customer Advisor for Zegna, you will play a crucial role in delivering...


  • Chicago, Illinois, United States Foxtrot Market Full time

    About Foxtrot Market:We're a vibrant food community that's passionate about curating makers' products and fostering caring neighborhood connections. Our goal is to provide a seamless shopping experience for our customers.We're looking for team members who share our passion for food and community, and are driven by curiosity and a desire for growth &...


  • Chicago, Illinois, United States Foxtrot Market Full time

    About Foxtrot Market:We're a vibrant food community that's passionate about curating makers' products and fostering caring neighborhood connections. Our goal is to provide a seamless shopping experience while supporting our teams and customers every step of the way.We're looking for individuals who share our passion for food, community, and connections. As a...


  • Chicago, Illinois, United States Lakeshore Recycling Systems Full time

    Customer Experience SpecialistAs a Customer Experience Specialist at Lakeshore Recycling Systems, you will play a vital role in supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise...