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Bilingual Front Office Manager
2 months ago
Job Title: Front Desk Supervisor - Bilingual
Location: Wilmington, DE
Schedule: Full-Time, Monday - Friday, 8:00AM - 5:00PM
SUMMARY
Under the guidance of the Chief Operating Officer, the Front Desk Supervisor oversees all aspects of the front office, including managing the patient appointment system, cashiering functions, and coordinating front desk personnel. Proficiency in both Spanish and English is essential.
RESPONSIBILITIES
The following responsibilities are illustrative and not exhaustive:
- Supervise and schedule all front office staff, managing resources such as the patient reception area and appointment scheduling.
- Ensure patients are scheduled with providers according to established protocols.
- Maintain confidentiality of patient demographics and financial information.
- Provide a courteous and professional greeting to all patients.
- Schedule physicians and other providers to treat patients as per written protocols.
- Generate daily, weekly, and monthly reports summarizing patient activity by provider and demographic data.
- Develop and update procedure manuals for appointments and cashier functions.
- Ensure proper maintenance of the multi-user computer system in accordance with operational guidelines.
- Perform cashiering duties, including daily collection records and deposit slips.
- Execute other duties as assigned.
KEY PERFORMANCE INDICATORS
- Provider satisfaction.
- Patient satisfaction.
- Exceptional customer service.
- Adherence to attendance policies.
- Timely completion of assigned tasks.
QUALIFICATIONS
Applicants must possess a bachelor's degree in business or its equivalent, along with one year of managerial experience. Experience in Medical Billing is required. Candidates should be knowledgeable in automated data systems, spreadsheets, and scheduling techniques. Proven leadership skills, teamwork, integrity, and excellent customer service abilities are essential. Strong organizational and communication skills (both verbal and written) are required. Bilingual proficiency in Spanish and English is necessary.
WORKING CONDITIONS
This position is hourly and governed by the Fair Labor Standards Act. The Front Desk Supervisor is expected to work a scheduled 40-hour workweek from Monday through Friday, 8:00 AM - 5:00 PM.
HIPAA STATEMENT
Access to patient records is granted, and professionalism and confidentiality must be upheld at all times.
Company Overview
PrideStaff offers a diverse range of rewarding career opportunities. Whether you prefer the flexibility of temporary work or the stability of a full-time position, PrideStaff can assist you in finding a role that aligns with your skills and interests. With numerous offices nationwide, PrideStaff connects you to excellent job opportunities with over 3,000 employers.
As a PrideStaff Field Associate, you will benefit from a competitive pay and benefits package, while being treated with fairness, dignity, courtesy, and respect.
