Bilingual Customer Service Representative
6 days ago
Kemper is a leading specialized insurer that values diversity and equality in the workplace. We are seeking a Customer Service Representative to join our team in Phoenix, Arizona.
Job SummaryAs a Customer Service Representative, you will be responsible for providing accurate and efficient service to customers, responding to inquiries and requests, and communicating policy information. You will work under direct supervision and be expected to maintain a thorough understanding of Kemper systems.
Key Responsibilities- Provide support to customers and interfacing agents by answering questions regarding policy status, underwriting guidelines, and policy billing.
- Communicate policy status, underwriting rules, and billing breakdowns efficiently and effectively.
- Address customer concerns and escalate matters beyond authority limits as needed.
- Stay informed about industry information, new product development, coverages, and technology to continuously improve knowledge and stay current.
- Process payments and maintain proper cash handling procedures.
- High School Diploma or GED required.
- Six months of Customer Service experience required.
- Prior insurance experience preferred.
- Bilingual in English and Spanish required.
- Basic knowledge of computer systems such as Microsoft Office and internet browsers.
- Customer Service skills, including effective communication and interpersonal skills.
- Ability to work in an in-office environment.
Kemper is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to maintaining a workplace free from discrimination and promoting diversity and equality.
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