Bilingual Customer Service Representative

2 weeks ago


Phoenix, Arizona, United States Kemper Full time
Customer Service Representative - Kemper

Kemper is a leading specialized insurer that values diversity and equality in its organization. We are seeking a Customer Service Representative to join our team in Phoenix, Arizona.

Key Responsibilities:
  • Provide accurate and efficient service to customers, responding to inquiries, requests, and complaints.
  • Communicate policy status, underwriting rules, and billing breakdowns effectively.
  • Escalate and refer matters beyond authority limits to the appropriate person or area.
  • Stay informed about industry information, new product development, coverages, and technology to continuously improve knowledge.
  • Process payments while maintaining proper cash handling procedures.
Requirements:
  • High School Diploma or GED required.
  • Six months of Customer Service experience required.
  • Prior insurance experience preferred.
  • Bilingual in English and Spanish required.
Skills:
  • Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc.
  • Customer Service - Ability to respond to customer questions in an effective and efficient manner.
  • Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers.

Kemper is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to maintaining a workplace free from discrimination and promoting diversity and equality across our organization.



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