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Customer Service Operations Manager

2 months ago

Bakersfield, California, United States Burrtec Full time
Burrtec - Customer Service Operations Manager

Burrtec, a reputable waste management and recycling firm in Southern California, is in search of a Customer Service Operations Manager for its Bakersfield Hauling Division, Price Disposal. This family-owned business prioritizes its workforce and is committed to surpassing customer expectations.

Compensation:

$65,000 - $105,000 annually

(Annual increases of 2-4% based on experience)

Key Responsibilities:
  • Foster ongoing communication with staff to ensure customer loyalty and satisfaction
  • Oversee Customer Service Representatives to uphold quality benchmarks
  • Provide support in resolving intricate customer concerns and escalations
  • Establish and enforce departmental policies and procedures
  • Manage daily operational duties and reporting
  • Recruit and train personnel as necessary
  • Serve as the main liaison for municipalities and service modifications
  • Mentor and develop team members
Qualifications:
  • At least 3 years of supervisory experience in customer service
  • Proficient in PC applications including Excel and Word
  • Capable of multitasking and thriving under pressure
  • Exceptional communication and problem-solving abilities
Core Competencies:
  • Exhibit leadership and organizational capabilities
  • Ability to inspire and maintain a collaborative work atmosphere
  • Proactive in problem-solving
  • Outstanding customer service aptitude
Perks:

Competitive salary, 401k plan, fully covered medical/dental/life insurance, paid holidays and vacation time.