Customer Service Representative

2 weeks ago


Bakersfield, California, United States Wells Fargo Full time
About Wells Fargo:

At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and supported.

About this Role:

We're seeking a Teller to join our Consumer, Small & Business Banking division, as a part of our National Branch Network. As a Teller, you'll be part of the fabric of the local community, helping provide the financial service backbone for its residents, employees, and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come.

Key Responsibilities:

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers

Complete operational activities while minimizing risks under established policies

Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

Receive direction from managers and exercises judgment within defined policies and procedures

Escalate questions and issues to more experienced roles

Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

Identify information and services to meet customers' financial needs

Requirements:

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications: 6+ months of experience interacting with people, demonstrated through work, military, or education

Customer service focus with experience handling complex transactions across multiple systems

Ability to educate and connect customers to technology and share the value of mobile banking options

Ability to interact with integrity and professionalism with customers and team members

Experience working with others on a team to meet customer needs

Cash handling experience

Ability to follow policies, procedures, and regulations

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

Well-organized, independent, and able to prioritize in a fast-paced environment

Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

Benefits:

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit our website to learn more about the following benefit plans and programs offered to employees:

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

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