Service Operations Manager

3 weeks ago

Bakersfield, California, United States RecruitPod Global Full time
Service Manager (Trucking Industry)

Bakersfield, CA

Job Summary:

Oversee the efficient and profitable operation of the service department, ensuring productive staffing, customer retention, cost controls, and achievement of objectives.

Key Responsibilities:

  • Develop and implement departmental goals and objectives, striving to meet or exceed targets.
  • Recruit, train, motivate, counsel, and monitor the performance of service department staff.
  • Conduct quarterly performance check-ins with service department staff, providing feedback and guidance.
  • Approve vacation and sick requests, and draft disciplinary write-ups for time reporting violations.
  • Prepare and administer an annual operating budget for the service department.
  • Maintain reporting systems required by general management and the factory.
  • Monitor and control department performance using reports, tracking systems, and surveys.
  • Foster a culture of harmony and teamwork within the department and with other departments.
  • Develop and implement a marketing plan to promote new and repeat business.
  • Ensure compliance with federal, state, and local regulations affecting service operations, such as hazardous waste disposal and OSHA Right-to-know.
  • Understand and ensure compliance with manufacturer warranty and policy procedures.
  • Account for all documents, ensuring none are missing and all are processed correctly.
  • Direct and schedule department employee activities.
  • Facilitate and/or conduct technical training, sending employees to relevant training schools as needed.
  • Monitor technicians' daily productivity reports and corresponding payroll records.
  • Monitor and follow up on parts orders with the parts manager to ensure availability.
  • Initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Inform repair technicians of time allowances on each repair order.
  • Maintain high-quality service repairs and minimize comebacks.
  • Conduct periodic spot checks of completed jobs for thoroughness and quality.
  • Stay up-to-date on new equipment and tools available, recommending purchases.
  • Renew, maintain, and ensure shop software programs are kept up to date.
  • Ensure the work areas and customer waiting area are kept clean.
  • Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serve as a liaison with factory representatives.
  • Ensure the proper care, storage, and inventory of special tools.
  • Ensure customers' service files are up-to-date and readily available for reference.
  • Ensure all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
  • Prepare pricing guides and maintenance menus for frequent labor operations.
  • Handle customer complaints immediately and according to dealership guidelines.
  • Establish and maintain 24-hour follow-up with all customers to confirm satisfaction with the service experience.
  • Safeguard information system assets by identifying abnormalities, reporting suspicious activity, and contributing to the resolution of cyber security problems.
  • Maintain a safe work environment.
  • Maintain a professional appearance.
  • Hold weekly department meetings.
  • Complete company trainings as needed.
  • Attend manager meetings.
  • Perform other duties as assigned.

Qualifications:

  • Two to four years related experience.
  • Bachelor's degree.
  • Valid Driver's License.

Benefits:

  • 401(k).
  • 401(k) matching.
  • Dental insurance.
  • Employee assistance program.
  • Employee discount.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Professional development assistance.
  • Referral program.
  • Relocation assistance.
  • Vision insurance.

  • Service Operations Manager

    3 weeks ago

    Bakersfield, California, United States RecruitPod Global Full time

    Service Manager Job DescriptionAt RecruitPod Global, we are seeking a highly skilled and experienced Service Manager to lead our service department in Bakersfield, CA. As a key member of our team, you will be responsible for ensuring the efficient and profitable operation of our service department, while maintaining high-quality service repairs and...

  • Service Operations Manager

    3 weeks ago

    Bakersfield, California, United States AppleOne Employment Services Full time

    Service Manager Job DescriptionAt AppleOne Employment Services, we are seeking a highly skilled Service Manager to lead our service department to success. The ideal candidate will have a proven track record of running an efficient and profitable service department through effective staffing, customer retention, cost controls, and achievement of...

  • Service Operations Manager

    1 month ago

    Bakersfield, California, United States RecruitPod Global Full time

    Service Manager Job DescriptionAt RecruitPod Global, we are seeking a highly skilled Service Manager to lead our service department in Bakersfield, CA. As a key member of our team, you will be responsible for ensuring the efficient and profitable operation of our service department.Key Responsibilities:Department Leadership: Forecasts goals and objectives...

  • Service Operations Manager

    1 month ago

    Bakersfield, California, United States AppleOne Employment Services Full time

    Service Manager Job DescriptionAt AppleOne Employment Services, we are seeking a highly skilled Service Manager to lead our service department to success.Key Responsibilities:Develop and implement departmental goals and objectives, ensuring alignment with company targets.Recruit, train, and motivate a high-performing team of service department staff,...

  • Operations Manager

    3 weeks ago

    Bakersfield, California, United States CVS Health Full time

    Job Title: Operations ManagerCVS Health is seeking an experienced Operations Manager to join our team. As a key member of the Store Management team, you will be responsible for driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.Key Responsibilities:Lead and manage a team of...

  • IT Operations Manager

    2 weeks ago

    Bakersfield, California, United States Creative Financial Staffing Full time

    **IT Operations Manager**At Creative Financial Staffing, we are seeking an experienced IT Operations Manager to oversee our IT Department and manage all facility systems. The ideal candidate will have a strong technical background in operating systems, Microsoft suite, and TCP/IP networks.**Key Responsibilities:**Maintain and enhance plant reporting...

  • Funeral Services Coordinator

    2 weeks ago

    Bakersfield, California, United States Service Corporation International Full time

    Funeral Services Assistant Job SummaryWe are seeking a compassionate and detail-oriented Funeral Services Assistant to join our team at Service Corporation International. As a Funeral Services Assistant, you will play a vital role in supporting funeral operations, providing exceptional customer service, and ensuring the highest level of care for our clients...

  • Service Manager

    1 month ago

    Bakersfield, California, United States Volt Full time

    Job Title: Service ManagerVolt is seeking a highly skilled Service Manager to lead our service department in Bakersfield, CA. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational efficiency.Key Responsibilities:Develop and implement strategies to increase service revenue...

  • Warehouse Operations Specialist

    3 weeks ago

    Bakersfield, California, United States Precision Door Service Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Warehouse Associate to join our team at Precision Door Service. As a key member of our operations team, you will be responsible for the efficient receipt and storage of our inventory, ensuring that our technicians have the necessary materials to complete their work.Key ResponsibilitiesReceive...

  • Restaurant Operations Manager

    2 weeks ago

    Bakersfield, California, United States Elite Devco, LLC Full time

    Job SummaryAs a Restaurant Operations Manager at Elite Devco, LLC, you will oversee shift operations of a Black Bear Diner Restaurant by working with team members to ensure outstanding customer service, maximize sales, and control food, labor, and other operating costs. This role requires strong leadership skills, attention to detail, and the ability to work...

  • Operations Management Trainee

    2 weeks ago

    Bakersfield, California, United States Pool Company Full time

    Job SummaryThe Management in Training - Operations (MIT) Program is an entry-level, hands-on training program based in our distribution warehouse. This program is designed for individuals seeking an introductory role that will lead to a long-term career in operations management.ResponsibilitiesReceive hands-on training and perform duties in every area of the...

  • Senior Operations Manager

    2 weeks ago

    Bakersfield, California, United States Fiesta Auto Insurance Full time

    About Us:Fiesta Auto Insurance is a leading provider of insurance and tax services. We are seeking a highly skilled Regional Manager to lead our operations in the CA047 area. This role is ideal for a visionary leader who can drive team performance, optimize customer satisfaction, and expand our market presence.Position Overview:As a Regional Manager, you...

  • Merchandise Operations Manager

    3 weeks ago

    Bakersfield, California, United States Ulta Beauty, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Merchandise Manager to join our team at Ulta Beauty, Inc. This is a critical role that requires a strong leader who can drive business results, manage inventory, and optimize store operations.Key ResponsibilitiesLead and manage a team of task associates to achieve sales and service goalsDevelop...

  • Operations Manager Trainee

    3 weeks ago

    Bakersfield, California, United States Pool Company Full time

    Join Our Team as a Management in Training - OperationsWe are seeking a highly motivated and detail-oriented individual to join our Management in Training - Operations program. As a key member of our team, you will have the opportunity to learn and grow with our company, developing the skills and knowledge necessary to succeed in a leadership role.About the...

  • Operations Manager in Training

    3 weeks ago

    Bakersfield, California, United States Pool Company Full time

    Join Our Team as a Management in Training - OperationsWe are seeking a highly motivated and results-driven individual to join our Management in Training - Operations program. As a key member of our team, you will have the opportunity to develop your skills and knowledge in operations management, supply chain management, and leadership.About the RoleThis is...

  • Operations Manager Trainee

    3 weeks ago

    Bakersfield, California, United States Pool Company Full time

    About UsPOOLCORP is a leading distributor of outdoor living products, serving over 120,000 customers across 13 countries. With a global presence and a history of continuous success, we offer a wealth of opportunities for career growth and development.Job SummaryThe Management in Training - Operations (MIT) Program is an entry-level training program based in...

  • Operations Management Trainee

    2 weeks ago

    Bakersfield, California, United States Pool Company Full time

    About the Role:The Operations Management Trainee is an entry-level position that provides hands-on training and development opportunities in the pool industry. As a trainee, you will work closely with experienced professionals to learn the ins and outs of distribution center operations, supply chain management, and logistics.Responsibilities:Participate in...

  • Financial Operations Manager

    3 weeks ago

    Bakersfield, California, United States Creative Financial Staffing Full time

    About the Role:We are seeking a highly skilled and experienced Financial Operations Manager to join our team at Creative Financial Staffing. This is a fantastic opportunity for a strategic and hands-on financial professional to lead all aspects of our accounting operations.About the Company:Our client is a well-established service company in Kern County,...

  • Hotel Operations Manager

    2 weeks ago

    Bakersfield, California, United States Mammoth Mountain Full time

    Hotel Operations ManagerAt Mammoth Mountain, we are seeking a highly skilled Hotel Operations Manager to oversee the day-to-day operations of our hotel. This is a unique opportunity to join our team and contribute to the success of our resort.Key Responsibilities:Oversee the Front Desk, Guest Services, and Housekeeping departments.Maintain Westin brand...

  • Operations Manager Trainee

    4 weeks ago

    Bakersfield, California, United States Pool Company Full time

    Join Our Team as a Management in Training - OperationsWe are seeking a highly motivated and detail-oriented individual to join our Management in Training - Operations program. As a key member of our team, you will have the opportunity to learn and grow with our company, developing the skills and knowledge necessary to succeed in a leadership role.About the...