Senior Administrative Associate
1 day ago
We are seeking a highly skilled and experienced Senior Administrative Associate to join our team at Williams Lea Group Limited. As a key member of our administrative team, you will provide exceptional support to our site, office, and clients, ensuring seamless day-to-day operations.
Key Responsibilities:- Provide administrative support, including answering phone lines, providing customer service, editing/transcribing documents, data entry, and creating reservations/scheduling.
- Oversight of confidential company information, including corporate credit card information, P-cards, employee and client distribution lists, and prospective and current employee information.
- Utilize appropriate logs and/or tracking software for all administrative support work.
- Ensure job tickets are properly filled out before beginning work.
- Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.
- Communicate with team members, lead, supervisor, or client on job or deadline issues.
- Meet contracted deadlines for accepting, completing, and delivering all work.
- Troubleshoot basic equipment problems.
- Assist in developing training plans and process maps for the administrative operation.
- Deliver training plans to a team of Admins.
- Serve as a subject matter expert and resource for junior employees.
- Interact with clients in person, over the phone, via video or electronically, and prioritize workflow.
- High school diploma or equivalent education.
- Minimum 2 years of administrative support experience in a professional organization, preferably in the legal industry or professional services.
- Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client.
- Familiar with other software programs for providing administrative support.
- Strong attention to detail; able to work on multiple projects simultaneously.
- Must have good organizational skills.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion.
- Able to exercise good judgment to make decisions that conform to business needs and policy.
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Ability to maintain professional composure when working with immediate deadlines.
- Ability to work both independently and collaboratively as part of a team.
- Ability to work in a fast-paced environment.
- Ability to communicate professionally both verbally and in writing.
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions.
- Must be self-motivated with a positive attitude.
- Proven customer service skills are required to create, maintain, and enhance customer relationships.
- $21.15/hour
- Benefits: Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Access to on-site Gym and Caf
- Company Provided Parking
- Additional Employee Perks and Discounts
Williams Lea Group Limited is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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