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Senior Administrative Manager
2 months ago
We are seeking a highly skilled and experienced Senior Administrative Manager to join our team at Demant. As a key member of our organization, you will be responsible for overseeing and coordinating the administrative functions and people that support our remote sales offices.
Key Responsibilities:- Directly manage a dispersed/remote team of 15-20 direct reports comprised of Administrative Sales Support, Service Support, and Team Leads.
- Manage the team, processes, and measurements to assure an elevated level of customer service is delivered to internal and external customers.
- Oversee the daily workflow of the department.
- Recruits, interviews, hires, and trains new employees.
- Conduct regular performance reviews and 1:1 sessions to assure individuals and team are meeting established KPIs.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong supervisory and leadership skills.
- Ability to take charge of situations and make decisions.
- Ability to perform well as both an individual contributor and collaborator.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical skills and ability to think creatively to solve problems.
- Effectively manage multiple tasks.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a fast-paced and at times stressful environment.
- High Proficiency with Microsoft Office Suite.
- High School diploma required; bachelors degree is preferred but not required.
- At least 3 years of experience supervising and or managing a team.
- At least 1 year of Experience with ERP Systems and Salesforce.
- Experience training and onboarding new employees.
- Experience developing onboarding, training, and SOP materials.
- Proven history to interact with a wide range of teams effectively and professionally, including Regional Sales Managers, IT and Leadership Team.
This position is subject up to travel up to 15% of the time.
Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
