Concierge Assistant

4 days ago


Arlington Heights, Illinois, United States Senior Lifestyle Full time

Job Summary

We are seeking a highly skilled and compassionate Concierge to join our team at Senior Lifestyle. As a Concierge, you will be the first point of contact for residents, visitors, and prospective residents, providing exceptional customer service and ensuring a warm and welcoming experience.

Key Responsibilities

  • Greet residents and visitors, providing general assistance and support as needed.
  • Answer telephone calls and respond to inquiries in a professional and courteous manner.
  • Monitor surveillance cameras, door alarms, and life safety systems to ensure the safety and security of residents and property.
  • Process reports and documents, including work orders, incidents, and concerns.
  • Receive and deliver packages, plants, and prescription medications, as well as maintain the sign-in/out log for community keys and gate passes.
  • Assist other departments with administrative tasks and provide support as needed.
  • Respond to resident and family concerns in a timely and professional manner, striving to provide exceptional customer satisfaction.
  • Maintain a positive and professional demeanor at all times, interacting with residents, visitors, and colleagues in a friendly and respectful manner.

Requirements

  • Three months of related experience preferred.
  • Ability to communicate clearly and effectively in English.
  • Highly proficient computer skills, including proficiency with Outlook, Excel, and Word.
  • Compassionate, professional, kind, engaging, empathetic, and helpful demeanor.
  • Ability to work as part of a team and handle multiple tasks efficiently.
  • Ability to make independent decisions when circumstances warrant such action.

What We Offer

Senior Lifestyle offers a comprehensive benefits package to eligible team members, including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. We also offer DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.


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