Senior Administrative Manager
4 days ago
We are seeking an experienced Senior Administrative Manager to oversee and coordinate the administrative functions and people that support our remote sales offices. This position will cover the East Territory, including Maryland, North Carolina, Massachusetts, New York, and Pennsylvania.
Key Responsibilities- Directly manage a dispersed/remote team of 15-20 direct reports comprised of Administrative Sales Support, Service Support, and Team Leads.
- Manage the team, processes, and measurements to assure an elevated level of customer service is delivered to internal and external customers.
- Oversee the daily workflow of the department.
- Recruits, interviews, hires, and trains new employees.
- Conduct regular performance reviews and 1:1 sessions to assure individuals and team are meeting established KPIs.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong supervisory and leadership skills.
- Ability to take charge of situations and make decisions.
- Ability to perform well as both an individual contributor and collaborator.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical skills and ability to think creatively to solve problems.
- Effectively manage multiple tasks.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a fast-paced and at times stressful environment.
- High Proficiency with Microsoft Office Suite.
- High School diploma required; bachelor's degree is preferred but not required.
- At least 3 years of experience supervising and or managing a team.
- At least 1 year of Experience with ERP Systems and Salesforce.
- Experience training and onboarding new employees.
- Experience developing onboarding, training, and SOP materials.
- Proven history to interact with a wide range of teams effectively and professionally, including Regional Sales Managers, IT, and Leadership Team.
This position is subject up to travel up to 15% of the time.
Physical RequirementsProlonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times.
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