Patient Appointment Specialist
2 weeks ago
Position Overview
ROLE SUMMARY
The Appointment Coordinator acts as the primary point of contact for patients and clients, both in-person and over the phone, ensuring that interactions align with the customer service excellence standards of Marshfield Clinic Health System. This role involves evaluating the needs of patients or clients to facilitate suitable scheduling with healthcare professionals, adhering to the preferences of the patients and the policies of the Clinic.
WORK SCHEDULE
Monday to Friday; 7:30 AM to 5:00 PM; flexible 8-hour shifts.
QUALIFICATIONS
EDUCATIONAL BACKGROUND
Minimum Requirement: High School diploma or equivalent.
Preferred: Completion of a Medical Terminology course or graduation from a vocational technical program such as Health Unit Coordinator, Medical Office Specialist, or Medical Secretary.
EXPERIENCE REQUIREMENTS
Minimum Requirement: Strong written and verbal communication abilities. Proficiency in keyboarding, computer usage, and telephone operations.
Preferred: At least six months of experience in a healthcare environment, including direct patient interaction or prior customer service experience.
CERTIFICATIONS/LICENSES
Minimum Requirement: None
Preferred: None
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