Clinical Operations Associate
2 weeks ago
Position Overview
As a Patient Care Coordinator, you will play a vital role in delivering outstanding service to our patients by managing the check-in and checkout processes effectively.
Key Responsibilities
- Welcome patients, customers, and vendors with a friendly demeanor as they enter the facility.
- Professionally handle telephone inquiries in a timely manner.
- Schedule patient appointments efficiently.
- Collect and verify patient and insurance information.
- Accurately enter patient demographics into the Electronic Medical Record (EMR) system, ensuring completeness.
- Confirm vision and medical insurance details and input them into the EMR.
- Maintain a thorough understanding of various insurance plans and communicate relevant information to patients.
- Review schedules to verify insurance eligibility prior to appointments and ensure all files are complete.
- Prepare and submit insurance claims, running reports to confirm all charges are processed and filed.
- Print and organize necessary forms for patient visits.
- Collect and document all charges, co-pays, and payments in the EMR.
- Allocate balances to insurance as required.
- Ensure a tidy workspace is maintained at all times.
- Utilize time, equipment, and supplies efficiently.
- Perform additional duties as assigned by management.
Qualifications
- High school diploma or equivalent required.
- Basic computer skills are essential.
- Strong organizational abilities and attention to detail.
- Excellent verbal and written communication skills.
- Ability to uphold patient and practice confidentiality.
Benefits
- 401(k) with Matching Contributions
- Comprehensive Medical, Dental, Life, Short-Term and Long-Term Disability Insurance
- Vision Service Plan
- Employee Vision Discount Program
- Health Savings Account/Flexible Spending Account
- Paid Time Off
- Paid Holidays
*Benefits applicable to full-time employees only.
Physical Requirements
This role requires effective communication and information exchange, the ability to utilize necessary equipment, and mobility within the office environment.
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