Customer Service Representative
4 weeks ago
Old South Carriage Company is seeking a skilled Customer Service Specialist to provide exceptional experiences for our guests. As a key member of our team, you will be responsible for delivering top-notch service, ensuring seamless tour operations, and fostering a culture of excellence.
Key Responsibilities:
- Deliver personalized service to guests, showcasing our southern hospitality
- Develop and maintain product knowledge, ensuring accuracy in all financial transactions
- Coordinate and dispatch horse-drawn carriage tours, ensuring timely departures
- Collaborate with sales, tour guides, and barn crew to provide a seamless guest experience
- Contribute to a positive, professional team environment, promoting respect and excellence
Requirements:
- Proven experience in a customer-facing, service-oriented environment
- Ability to exercise logistical skills and good judgment in a fast-paced environment
- Positive, professional attitude and strong team player skills
- Comfortable working with animals, including large draft horses
- Organized, attentive, and detail-oriented, with a valid driver's license and reliable transportation
- Pre-employment drug screen and open availability with schedules posted two weeks in advance
About Old South Carriage Company:
Established in 1983, Old South Carriage Company is a family-owned business dedicated to providing exceptional hospitality and equine care. With a fleet of 20 carriages and 40+ horses, we offer a unique blend of personal commitment and large-touring company expertise.
Benefits:
- Competitive pay starting at $18/hour
- Flexible scheduling around a 40-hour work week
- Supportive, professional company culture
- Opportunities for continuing education
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