Water Treatment Field Service Specialist

2 weeks ago

Pittsburgh, Pennsylvania, United States Xylem Full time

Join Xylem in our global mission to #LetsSolveWater. As a premier water technology firm with a workforce of 23,000 operating across more than 150 nations, Xylem is at the forefront of tackling the world's most pressing water challenges. We welcome dedicated individuals to our team, committed to surpassing customer expectations through innovative and sustainable solutions.

Position Overview: Water Treatment Field Service Specialist

If you are enthusiastic about contributing to #LetsSolveWater, consider becoming part of our team. Xylem, Inc. is a leading global water technology company serving over 150 countries, focused on addressing the world's most challenging water issues. We seek individuals to join our mission by exceeding customer expectations through intelligent, sustainable solutions. At Xylem, you will have the chance to make a difference by participating in our paid Volunteer Program, Xylem Watermark.

ROLE RESPONSIBILITIES: The Water Treatment Field Service Specialist is tasked with initiating and executing field service operations at client locations in a safe and efficient manner. This role involves working with advanced and complex systems, proactively troubleshooting issues, performing mechanical and electrical tasks, conducting preventative maintenance, managing parts inventory, and identifying and rectifying safety concerns related to both Company and Customer-owned equipment. The position requires direct interaction with clients and may involve work across multiple systems, locations, and customers. A typical work week includes travel on designated days and fieldwork during the midweek.

Benefits: We provide a comprehensive benefits package that includes 4 WEEKS of Paid Time Off (PTO), health, dental, vision, an investment savings plan, and various additional benefits.

KEY RESPONSIBILITIES: To excel in this role, the individual must effectively perform each essential duty.

  • Install, start up, conduct functional and performance testing, provide training, manage project closeout, warranty transitions, service, and aftermarket contracts.
  • Experience with electrical equipment, specifically low and medium voltage power distribution panels.
  • Identify service needs and manage site resources to ensure timely completion of activities.
  • Collaborate with customer representatives to diagnose equipment issues, troubleshoot root causes, and arrange necessary parts and services to resolve concerns.
  • Coordinate and manage customer communications (requests, complaints, observations, etc.) with relevant Xylem internal teams to ensure prompt resolution of customer issues.
  • Review project specifications, designs, and scope of supply to gain a clear understanding of requirements for efficient onsite service completion.
  • Proactively identify unmet customer needs and explore opportunities for innovative solutions, including potential parts and service opportunities.
  • Engage with various levels of the customer organization to understand information needs and deliver accordingly.
  • Ensure timely completion and submission of all activity reports (weekly) and associated documentation.
  • Identify modifications to existing product/project documentation and communicate with the Customer and Xylem project team for review and approval.
  • Ensure all onsite equipment operates in compliance with safety and quality standards as well as company and project specifications.
  • Adhere to all Environmental Safety & Health (ESH) policies.

QUALIFICATIONS:

  • Experience with electrical equipment for low and medium voltage power distribution, including VFDs, conduit and cable trays, grounding, and three-phase network configurations.
  • Familiarity with controls and networks for PLC and HMI, including online debugging, network troubleshooting, SCADA interface, and I/O hardware/software configuration and testing.
  • Ability to read and interpret Process and Instrumentation Drawings, including hydraulic profiles, gas and liquid piping, and mechanical level control.
  • Experience in training and repair services for instrumentation (e.g., flow meters, level transmitters, temperature transmitters, pressure transmitters).
  • General knowledge of UL and CSA standards.
  • Strong communication skills, both verbal and written.
  • Willingness to travel extensively within the US and Canada; must maintain a valid driver's license and passport.
  • Customer-focused with strong interpersonal skills to foster optimal relationships.
  • Green Belt Certification preferred (or willingness to obtain).
  • Experience with ServiceMax is a plus.

WORK ENVIRONMENT: The working environment includes both office and field conditions. Office conditions may involve fluorescent lighting, dust, recycled air, and seasonal temperature variations. Field conditions may include work around pipes, valves, electrical equipment, and machinery typical of manufacturing facilities, construction sites, and water treatment plants. Physical demands may include regular sitting, standing, and lifting up to 50 lbs. Frequent travel (>75%) is required, with a typical work week involving travel on designated days and fieldwork during the midweek.

SALARY: Compensation is based on various factors, including skills, experience, and work location. Xylem offers a competitive salary package along with a generous benefits package, including Medical, Dental, Vision plans, 401(k) with company contributions, paid time off, paid parental leave, and tuition reimbursement.

Xylem is committed to diversity and strives to create an inclusive environment where employees feel valued and appreciated through our DE&I initiatives and Employee Resource Groups (ERG). We are proud to be an Equal Employment Opportunity and Affirmative Action workplace, prohibiting discrimination and harassment of any kind.

Join the global Xylem team to be part of innovative technology solutions that transform water usage, conservation, and re-use. Our products and services impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

At Xylem, you will not only contribute to solving water issues but also have the opportunity to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.

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