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Field Service Professional

2 months ago

Pittsburgh, Pennsylvania, United States SMS group Inc. Full time
About the Role

The Field Service Specialist is a key member of our team, responsible for ensuring the optimal performance of our equipment. This role requires a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Equipment Inspection and Repair: Perform thorough inspections of equipment to identify potential issues and develop effective repair plans.
  • Installation Support: Provide technical assistance for the installation of new or revamped equipment, ensuring seamless integration and optimal performance.
  • Proposal Development: Collaborate with cross-functional teams to develop proposals and offers for mechanical upgrades and repairs, including the implementation of tailored predictive and preventive maintenance programs.
  • Inventory Management: Manage all inventory required for equipment repair, ensuring timely and cost-effective delivery of parts and materials.
  • Quality Assurance: Review and ensure compliance with quality procedures, maintaining the highest standards of workmanship and customer satisfaction.
Requirements
  • Technical Expertise: Advanced training as a mechanical technician, with several years of field service experience and a strong understanding of machinery basics, hydraulic, and pneumatic systems.
  • Communication Skills: Excellent communication skills, with the ability to effectively interact with customers, colleagues, and management at all levels.
  • Travel Requirements: Willingness to travel extensively to customers in the United States and Mexico, with a strong ability to adapt to changing circumstances and priorities.
About SMS group Inc.

SMS group Inc. is a leading partner in the world of metals, offering comprehensive maintenance and spare part services for metals production, continuous casting, and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive compensation package, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, and a tuition reimbursement program.