Customer Service Representative

1 month ago

Willoughby, Ohio, United States Five Star Trucking Full time
About Five Star Trucking

Five Star Trucking is a dynamic third-party logistics provider that connects businesses with transportation solutions. Our mission is to deliver world-class services that solve complex shipping needs. We prioritize transparent and dedicated service for our customers, carriers, and people.

Job Summary

We are seeking a Customer Service Representative to join our team. As a champion for our company brand, you will build and grow client relationships, schedule and track shipment appointments, and resolve transportation issues. If you're a problem solver with excellent communication skills, this is the role for you.

Key Responsibilities
  • Maintain a consistent and positive customer service image when interacting with clients.
  • Coordinate and schedule all necessary pick-up and delivery appointments for our valued carriers based on customer requests.
  • Research issues and redirect them to the right resources or escalate urgent issues.
  • Accurately update internal transportation management systems and external customer portals to ensure timely delivery of customer freight.
Requirements
  • High School Diploma or Equivalent Experience.
  • One (1) year experience in customer service, with trucking/transportation industry knowledge preferred.
  • Experience with Computers, Windows, Microsoft Office Suite, and industry-specific software.
  • Excellent customer service skills and telephone etiquette.
  • Tactful Team Player with a Positive Attitude and high level of patience, often under difficult circumstances.
  • Efficient at juggling multiple priorities.
  • High degree of accuracy with data entry and attention to detail.
  • Possess ability to think decisively.
  • Effective listening and strong communication skills interacting with drivers, carriers, customers, and company staff.
  • Ability to organize, prioritize, and problem solve.
  • Must be a team player, set the example.
  • Able to work in a fast-paced, detail-oriented environment.
  • Desire to improve and grow, always looking for more opportunities.
  • Basic knowledge of multi-state geography.
  • Proficiency in English.
Physical Requirements
  • Must be able to remain in a stationary position, seated at a desk and working from a computer, for extended periods.
  • Frequently move about inside the office to access file cabinets, office machinery, etc.
  • Able to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
  • Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Able to see from close, distance, and ability to adjust focus with or without the use of corrective lenses.
  • Frequently communicate with drivers, carriers, customers, and company staff. Must be able to exchange accurate information and communicate verbal information and ideas in these situations.
  • Occasionally lift and move objects up to 20 pounds.
  • Ability to work in a fast-paced environment and handle stress effectively.
Work Environment
  • This role is primarily based in an office setting with standard office conditions.
  • Position will not require any travel.
Why Five Star?
  • Casual, inclusive, and fun start-up culture focused on teamwork.
  • Extensive industry training program.
  • Innovative career development program with access to learning opportunities.
  • Opportunity for growth and internal advancement opportunities.
  • Accessible leadership.
  • Competitive salary with uncapped commission structure.
  • Employee resource groups focused on DE&I, Veterans, Women, Philanthropy, and more.
  • Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance.

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