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Intake Coordinator
2 months ago
The Intake Coordinator plays a vital role in establishing a positive first impression for clients and their families at our facility. This position is responsible for phone triage, addressing requests for services, and performing client call backs. The coordinator will also document all call activities, answer inquiry calls about facility services and availability, and perform pre-registration and insurance verification.
Roles and Responsibilities:- Conduct pre-admission assessments and complete admission pre-certification as needed.
- Interview clients, family members, and/or collateral sources to ensure intake criteria are met.
- Generate, guide, and lead independent discussions with referral sources for client support, conflict resolution, and business development with other treatment and healthcare professionals.
- Respond and react to the needs of referred clients.
- Assess family needs for mediation, sober escort, and intervention and determine which professional resources are most appropriate to contact based on information gathered.
- Decide which Interventionist and facility to recommend, the dates, and the travel.
- Work closely with other departments as well as external parties to ensure the timely admission of clients.
- Document daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
- Complete insurance verifications for all clients per CBO guidelines on all private insurance admissions.
- Screen calls from referrals and set up transportation for admission.
- Maintain a waiting list for admissions and stay in contact with potential candidates to facilitate admissions.
- Greet and assist clients, visitors, and staff at the front office.
- Oversee the traffic flow and incidents in the lobby area.
At Summit BHC, we offer a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. We are dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
