Cigar Sales and E-commerce Specialist

6 days ago


Media, Pennsylvania, United States Pairings Cigar Bar Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Cigar Sales and E-commerce Specialist at Pairings Cigar Bar. As a key member of our team, you will play a crucial role in the development and growth of our e-commerce business while providing exceptional customer service in our brick-and-mortar store.

Key Responsibilities
  • Packing and shipping orders with precision and efficiency
  • Building and maintaining our online store with new products and ensuring a seamless customer experience
  • Interacting with customers via email and telephone to drive sales and address any issues
  • Processing orders on our website and in our retail management systems
  • Collaborating with our owners to develop strategies and execute initiatives for e-commerce revenue growth
  • Supporting marketing initiatives to enhance our online and mail-order business
Retail Operations
  • Acquiring in-depth knowledge of our Clover Retail Point-of-Service system to optimize its use
  • Responsible for the ongoing merchandising of cigars and accessories
  • Maintaining the menus – both online and print – to ensure accuracy and consistency
  • Delivering the Pairings experience to customers, including helping them select cigars and preparing orders for drinks and food
Requirements
  • High school diploma or equivalent
  • Proficiency with computers and programs such as Microsoft Office software and Google Suite
  • Familiarity with or ability to learn e-commerce platforms ShipStation, Swell, and
  • Self-driven, strong work ethic, and excellent organizational skills
  • Exceptional customer service and passion for cigars and the cigar industry
  • Aptitude to be detail-oriented and process work in a timely manner
  • Demonstrated ability to work effectively as part of a team
  • Strong written and verbal customer-facing communication skills
  • Desire to contribute creatively to various marketing and media efforts
  • Knowledge of SEO best practices and basic HTML
  • Valid license and ability to bend, push, and lift 25 pounds regularly
About Pairings Cigar Bar

We are committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate against any individual on the basis of race, color, sex, gender identity, sexual orientation, national origin, age, religion, disability, marital status, veteran status, genetic information, or any other characteristic protected by applicable laws.

Candidates must be willing to work in an environment where there is cigar smoking. If you have an entrepreneurial spirit, great customer service skills, and an attention to detail, we encourage you to apply.



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