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Medical Office Receptionist

2 months ago

Albany New York, United States New York Oncology & Hematology Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at New York Oncology & Hematology. As a key member of our front-line staff, you will be responsible for providing exceptional patient care and support to our patients and their families.

Key Responsibilities
  • Answer and direct incoming calls in a timely and efficient manner
  • Take and relay messages accurately and promptly
  • Respond to emergency and urgent calls from patients in a timely manner
  • Perform operator functions, including triaging calls, connecting and transferring calls, and setting up conference calls
  • Provide a pleasant and helpful phone contact for callers
  • Responsible for opening and closing the switchboard
  • Responsible for the in-house paging system
  • Perform clerical duties as assigned to maintain workflow in the department
Requirements
  • High school diploma or equivalent required
  • 1-3 years customer service experience, preferably in a medical office or call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment