Cloud Telecom Support Specialist
2 weeks ago
We are seeking a highly skilled Cloud Telecom Engineer to join our team at Blackbox. As a key member of our technical support team, you will be responsible for providing exceptional technical assistance and support to our end users and clients.
Key Responsibilities:- Provide technical support and assistance to clients via phone, email, or chat
- Identify, research, analyze, diagnose, and resolve technical issues related to cloud-based telecom services
- Escalate complex issues to senior technical support engineers or vendors as needed
- Collaborate with cross-functional teams to resolve technical issues and improve service delivery
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
- 5-10 years of technical support experience in a call center environment
- Strong technical knowledge of cloud-based telecom services, including IP telephony, SIP, and audio/video codecs
- Excellent problem-solving skills and ability to work independently
- Strong communication and interpersonal skills, with ability to work effectively with clients and internal stakeholders
- Proficient in MS Office, Outlook, SharePoint, and service delivery management tools such as ServiceNow
- Bachelor's degree in Engineering, Information Technology, or related field
- General network knowledge (CCNA, CompTIA Network, etc.)
- Previous IT administration, network security, and group policy experience
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.
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