Cloud Telecom Support Specialist

2 weeks ago


New York, New York, United States Blackbox Full time
Job Title: Cloud Telecom Engineer

We are seeking a highly skilled Cloud Telecom Engineer to join our team at Blackbox. As a key member of our technical support team, you will be responsible for providing exceptional technical assistance and support to our end users and clients.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, or chat
  • Identify, research, analyze, diagnose, and resolve technical issues related to cloud-based telecom services
  • Escalate complex issues to senior technical support engineers or vendors as needed
  • Collaborate with cross-functional teams to resolve technical issues and improve service delivery
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
Requirements:
  • 5-10 years of technical support experience in a call center environment
  • Strong technical knowledge of cloud-based telecom services, including IP telephony, SIP, and audio/video codecs
  • Excellent problem-solving skills and ability to work independently
  • Strong communication and interpersonal skills, with ability to work effectively with clients and internal stakeholders
  • Proficient in MS Office, Outlook, SharePoint, and service delivery management tools such as ServiceNow
Preferred Qualifications:
  • Bachelor's degree in Engineering, Information Technology, or related field
  • General network knowledge (CCNA, CompTIA Network, etc.)
  • Previous IT administration, network security, and group policy experience

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.



  • New York, New York, United States Blackbox Full time

    Job Title: Cloud Telecom EngineerThe role of the Cloud Telecom Engineer is to provide technical assistance and support to our end users and clients. The primary goal is to ensure the smooth operation of our products and services, resolve technical issues, and deliver exceptional customer satisfaction.Key Responsibilities:Provide Tier 3 escalation support for...


  • New York, New York, United States Blackbox Full time

    Job Title: Cloud Telecom EngineerThe role of Cloud Telecom Engineer is a critical position within our organization, responsible for providing top-notch technical assistance and support to our end-users and clients. As a key member of our team, you will play a vital role in ensuring the smooth operation of our products and services, resolving technical...


  • New York, New York, United States Blackbox Full time

    Job Title: Cloud Telecom EngineerThe role of the Cloud Telecom Engineer is to provide technical assistance and support to our end users and clients. The primary goal is to ensure the smooth operation of our products and services, resolve technical issues, and deliver exceptional customer satisfaction.Key Responsibilities:Provide Tier 3 escalation support for...


  • New York, New York, United States Energi People Full time

    Senior Level Telecom EngineerYou will be working for a brand that prides themselves on more than just being engineers - they're specialists in mission-critical facilities. With decades of experience, they partner with leading data centre providers globally, delivering reliable, cutting-edge solutions that keep pace with the ever-evolving digital landscape.As...


  • New York, New York, United States World Wide Technology Full time

    Job SummaryThis role is part of World Wide Technology's Strategic Resourcing services, supporting a WWT customer and employed by one of WWT's preferred partners.Key ResponsibilitiesCollaborate with the Telecom Director to develop and execute the telecom strategy.Assume full responsibility for telecom operations in the Director's absence.Provide technical...


  • New York, New York, United States RiVi Consulting Group L.L.C Full time

    Job Summary:RiVi Consulting Group L.L.C is seeking a highly skilled Cloud Support Specialist to join our team. As a key member of our infrastructure team, you will be responsible for providing top-notch support for our cloud-based applications and infrastructure.Key Responsibilities:Provide 24/7 support for cloud-based applications and...


  • New York, New York, United States RiVi Consulting Group L.L.C Full time

    Job DescriptionRiVi Consulting Group L.L.C is seeking a highly skilled Cloud Support Specialist to join our team.Key Responsibilities:Provide 24/7 application and infrastructure support, ensuring seamless operation and minimal downtime.Collaborate with cross-functional teams to resolve complex technical issues and implement process improvements.Develop and...


  • New York, New York, United States Arelion Full time

    Job SummaryWe are seeking a highly skilled Telecom Field Services Specialist to join our team at Arelion. As a key member of our field services team, you will be responsible for ensuring the smooth installation, commissioning, and maintenance of our telecom equipment across various sites in New York and its surrounding suburbs.Key...


  • New York, New York, United States Amazon Full time

    About the RoleWe are seeking an experienced leader to join our team as a Head of Cloud Partnerships to develop and execute strategies that drive revenue growth and adoption of Amazon Web Services (AWS) in the telecom industry.Key ResponsibilitiesDevelop and execute joint go-to-market strategies with telecom customers to co-develop a B2B AWS Cloud Practice,...


  • New York, New York, United States CoreWeave Full time

    Cloud Support EngineerAt CoreWeave, we're revolutionizing the cloud computing landscape with our cutting-edge GPU-accelerated infrastructure. As a Cloud Support Engineer, you'll be at the forefront of this transformation, working with a talented team to deliver exceptional support to our customers.Key Responsibilities:Provide top-notch technical support to...


  • New York, New York, United States MerQube Inc Full time

    About MerQubeMerQube is a pioneering company in the financial technology sector, founded in 2019 by visionary leaders in finance and technology. Our mission is to revolutionize index creation and systematic investing through innovative technology solutions. Leveraging cutting-edge cloud-based architecture and advanced index tracking technology, our platform...


  • New York, New York, United States Amazon Web Services, Inc. - A97 Full time

    Job Title: Cloud Storage SpecialistAmazon Web Services, Inc. - A97 is seeking a highly skilled Cloud Storage Specialist to join our team. As a Cloud Storage Specialist, you will be responsible for designing, implementing, and managing cloud storage solutions for our customers.Key Responsibilities:Design and implement cloud storage solutions that meet...


  • New York, New York, United States Amazon Full time

    About the RoleWe are seeking an experienced leader to join our AWS Telecom Business Development team as a Head of Cloud Partnerships. In this role, you will be responsible for developing and executing joint go-to-market strategies with Telco customers to co-develop a B2B AWS Cloud Practice, with a focus on Contact Center-as-a-Service and AWS Services such as...


  • New York, New York, United States Arelion Full time

    Job DescriptionAs a Field Services Engineer at Arelion, you will play a critical role in ensuring the smooth installation, commissioning, and maintenance of our telecom equipment and networks. Your primary responsibility will be to support our customers by delivering high-quality services that meet their needs and expectations.Key Responsibilities:Install...


  • New York, New York, United States Amazon Full time

    About the RoleWe are seeking an experienced leader to join our AWS Telecom Business Development team as a Head of Cloud Partnerships, Telco. In this role, you will be responsible for developing and executing joint go-to-market strategies with Telco customers to co-develop a B2B AWS Cloud Practice, with a focus on Contact Center-as-a-Service and AWS Services...


  • New York, New York, United States Palo Alto Networks Full time

    Job DescriptionPalo Alto Networks is seeking a highly skilled Cloud Security Specialist to join our team. As a Cloud Security Specialist, you will be responsible for designing, implementing, and maintaining cloud security solutions to protect our customers' digital assets.Key ResponsibilitiesDesign and implement cloud security architectures to protect...


  • New York, New York, United States Vanguard Full time

    Job Title: Cloud Security Engineer, SpecialistVanguard is seeking a highly skilled Cloud Security Engineer, Specialist to join our team. As a Cloud Security Engineer, Specialist, you will be responsible for designing, implementing, and deploying cloud security systems to support and meet business needs.Key Responsibilities:Plan and implement new security...


  • New York, New York, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Cloud Database Specialist to join our team at Amazon. As a Cloud Database Specialist, you will be responsible for designing, implementing, and managing cloud-based database solutions for our customers.Key ResponsibilitiesDesign and implement cloud-based database solutions using Amazon Web Services (AWS) and other...


  • New York, New York, United States Amazon Web Services, Inc. Full time

    Job Title: AWS Cloud AI SpecialistJoin Amazon Web Services, Inc. as a Cloud AI Specialist and be part of a team that drives innovation and growth in the cloud AI space. As a Cloud AI Specialist, you will lead the development and execution of go-to-market strategies for AWS' GenAI and Artificial Intelligence/Machine Learning services, working closely with...


  • New York, New York, United States Archive360 Full time

    Job Title: Cloud Application Support TechnicianWe are seeking a highly skilled Cloud Application Support Technician to join our IT team as a full-time remote employee. The ideal candidate will be responsible for providing high-level support for our cloud-based applications, ensuring their reliability, performance, and security.Key...