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Cloud Support Specialist

2 months ago

New York, New York, United States MerQube Inc Full time
About MerQube

MerQube is a pioneering company in the financial technology sector, founded in 2019 by visionary leaders in finance and technology. Our mission is to revolutionize index creation and systematic investing through innovative technology solutions. Leveraging cutting-edge cloud-based architecture and advanced index tracking technology, our platform enables clients to efficiently bring their concepts to market.

Role Summary

We are seeking a highly skilled Python-Oriented Financial Cloud Tech Support Engineer to join our team at MerQube. The ideal candidate should possess expertise in Python programming, cloud technologies, and financial systems. The successful candidate will provide technical support, troubleshoot complex issues, and ensure seamless operation of our cloud-based financial solutions.

Main Responsibilities
  • Provide technical support for cloud-based financial applications to clients and internal teams.
  • Troubleshoot and resolve Python script, cloud infrastructure, and financial data processing issues.
  • Monitor system performance to maintain high availability and reliability of financial applications.
  • Collaborate with development teams to identify and resolve bugs, implement improvements, and optimize system performance.
  • Create and update documentation for support processes, troubleshooting, and user manuals.
  • Assist in deploying and configuring cloud-based financial solutions.
  • Stay informed about industry trends and technologies for continuous enhancement of support services.
  • Participate in on-call rotation to ensure 24/7 support coverage.
Requirements
  • Hold a Bachelor's degree in Computer Science, Information Technology, Finance, or a related field.
  • Have over 3 years of technical support experience, preferably in the financial technology sector.
  • Demonstrate strong proficiency in Python programming and scripting.
  • Possess experience with cloud platforms like AWS, Azure, or Google Cloud.
  • Familiarity with financial data and indices, including equities, futures, and options.
  • Excellent problem-solving abilities and aptitude for troubleshooting complex technical issues.
  • Effective verbal and written communication skills.
  • Ability to thrive in a fast-paced, dynamic work environment.
Preferred Qualifications
  • Hands-on experience with financial data APIs and data processing libraries such as Pandas and NumPy.
  • Knowledge of containerization technologies like Docker and Kubernetes.
  • Understanding of SQL and NoSQL database systems.
  • Familiarity with DevOps practices and tools.
Our Values

At MerQube, we prioritize creating a collaborative, growth-driven culture for our team members. We emphasize well-being, work-life balance, and provide flexible work options. Diversity is celebrated, and individuals from diverse backgrounds and experiences are welcomed.

Perks
  • Competitive compensation packages.
  • Comprehensive benefits including medical, dental, vision, and more.
  • Flexible working arrangements including remote options.
  • Community-oriented atmosphere fostering strong connections.
  • Emphasis on health, wellness, and work-life balance.
Opportunities for Continuous Learning

MerQube is dedicated to establishing a diverse and inclusive team. Applicants will be evaluated based on their qualifications without regard to race, color, religion, gender, age, disability, veteran status, or any other protected status as defined by applicable laws. If you're the right fit for the role, we look forward to having you join our team.