IT Support Associate

3 weeks ago

Pittsburgh, Pennsylvania, United States Expedient Full time

About the Role:

Expedient is seeking an IT Support Associate to join our team in Pittsburgh, Pennsylvania. As an IT Support Associate, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our data center.

Key Responsibilities:

  • Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
  • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
  • When necessary, enforce security protocols for example, if a client requests to remove equipment without prior notification or as per contractual obligation
  • Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
  • Cover the front desk phone, and conduct physical and virtual security checks
  • Process and prioritize client and employee technical requests by phone, email or in person
  • Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support

Requirements:

  • Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
  • A strong passion for a career in IT and/or technology and evidence showing IT experience
  • Associate degree in a technical discipline or technical equivalent work experience
  • Previous exposure to or experience in an IT environment
  • Previous customer-service work experience
  • Must always be professional and patient, as this is a client-facing role
  • Excellent written and verbal communication skills
  • Strong analytical and independent problem-solving skills
  • Ability to prioritize and manage multiple responsibilities that are time-sensitive
  • Having a willingness and ability to learn quickly
  • Must pass pre-employment screens

Physical Tasks/Demands:

  • Sitting - stationary/seated position during the workday in order to check in visitors
  • Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center
  • Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
  • Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc.

About Expedient:

Expedient is an equal opportunity employer. We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. We offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

  • IT Support Associate

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Expedient Full time

    Expedient IT Support Associate Job DescriptionExpedient is seeking an IT Support Associate to join our team in Pittsburgh, Pennsylvania. As an IT Support Associate, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our data center.Key Responsibilities:Handle Tier 1 tickets and daily shift walksFollow...

  • IT Support Associate

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Expedient Full time

    Expedient is Hiring an Entry-Level IT Support AssociateWe are seeking a highly motivated and detail-oriented individual to join our team as an IT Support Associate. This is an excellent opportunity for someone looking to start their career in IT and gain hands-on experience in a fast-paced environment.Key Responsibilities:Handle Tier 1 tickets and provide...

  • IT Support Associate

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Expedient Full time

    Job Title: IT Support AssociateExpedient is seeking an IT Support Associate to join our team in Pittsburgh, Pennsylvania. This entry-level opportunity offers a fast-track to learning, promotion, and career growth.The IT Support Associate will receive fully paid training, including industry certifications, and hands-on experience with various technical...

  • IT Support Associate

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Expedient Full time

    About the Role:Expedient is seeking an IT Support Associate to join our team in Pittsburgh, Pennsylvania. As an IT Support Associate, you will be responsible for providing technical support to our clients, handling Tier 1 tickets, and performing daily shift walks. You will also be responsible for following strict security protocols, enforcing security...

  • Client Support Associate

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Mantra Management Group Full time

    Job OverviewWe are a leading sales and business development firm in the Pittsburgh area, representing top clients in the telecommunications industry. Our goal is to ensure our clients achieve maximum brand visibility and customer engagement. As the entry-level Client Support Representative, you will work closely with clients and customers to promote our...

  • Support Associate

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Juniper Partners Full time

    Juniper Partners is an Equal Employment Opportunity employer.Job Summary:We are seeking a Part-Time Evening Support Tech to join our team. As a Support Tech, you will provide physical support to help residents stay engaged, safe, and independent.Responsibilities:Assist residents with activities of daily living such as bathing, dressing, hair care, shaving,...

  • Team Member

    3 weeks ago

    Pittsburgh, Pennsylvania, United States PEC Management Full time

    We are PEC Management, a leading Burger King Franchisee, seeking highly motivated Team Members to join our dynamic team. As a Shift Support Associate, you will be an integral part of our fast-paced environment, serving America's Favorite Burger with a smile and flair.We offer an attractive compensation package, free uniforms, meal discounts, and a range of...

  • Student Behavioral Associate

    3 weeks ago

    Pittsburgh, Pennsylvania, United States UPMC Full time

    We are seeking casual Student Behavioral Associates to support our inpatient units at UPMC Western Psychiatric Hospital. Under the supervision of the Registered Nurse, this role will assist with the provision of medical and psychiatric patient care.The incumbent receives practical experience relevant to their formal education track and career goals. These...

  • Medical Support Associate

    4 weeks ago

    Pittsburgh, Pennsylvania, United States UPMC Full time

    Job SummaryAs a Patient Care Technician at UPMC, you will be responsible for providing high-quality patient care and support to patients and families. Your role will involve working closely with the healthcare team to ensure the efficient functioning of the department and to establish effective communication strategies. You will also be responsible for...

  • Customer Support Associate

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Insight Global Full time

    Support Ticket Management: As a key member of our team, you will be responsible for reviewing and prioritizing incoming support tickets, gathering additional information from requestors, and communicating with them to ensure timely resolution.Ticket Volume and Compliance: You will be working with a high volume of tickets, with some requiring as little as 5...

  • Operations Associate

    4 weeks ago

    Pittsburgh, Pennsylvania, United States IWG Full time

    About the RoleWe're seeking a highly skilled and customer-focused individual to join our team as a Community Associate. As a key member of our community, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our members, and contributing to the growth and success of our workspace network.Key Responsibilities*...

  • IT Support Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Insight Global Full time

    Job Summary:Insight Global is seeking a skilled IT Support Analyst to provide technical assistance to our clients. The ideal candidate will have experience in hardware and software support, as well as strong communication skills.Key Responsibilities:Provide technical support to clients via phone and onsiteTroubleshoot and resolve software and network issues...

  • IT Support Specialist

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Insight Global Full time

    Job Summary:Insight Global is seeking a skilled IT Support Analyst to provide technical assistance to our clients. The ideal candidate will have experience in hardware and software support, as well as phone support in high call volume environments.Key Responsibilities:Provide technical support onsite and over the phone for customersTroubleshoot and resolve...

  • Education Support Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Insight Global Full time

    Insight Global is seeking a dedicated individual to support the educational journey of middle and high school students at a tuition-free public charter school in the Pittsburgh area.Our client is committed to providing a supportive and effective learning environment, and we are looking for someone to assist teachers in achieving this goal.Key...

  • IT Support Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Insight Global Full time

    **Job Summary:**We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.Key Responsibilities: Troubleshoot and resolve technical issues related to computer...

  • Healthcare Support Associate

    2 days ago

    Pittsburgh, Pennsylvania, United States Senior Lifestyle Full time

    Job Title: Certified Nursing AssistantAbout the Role:We are seeking a dedicated and compassionate Certified Nursing Assistant to join our team at Senior Lifestyle.Key Responsibilities:Take and record vital signs to monitor patient health and wellness.Measure and record height and weight to track patient progress.Calculate and record fluid intake and output...

  • IT Support Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Schneider Downs & Co., Inc. Full time

    Schneider Downs & Co., Inc. is seeking a motivated student to join our IT team as an IT Support Specialist. As a member of our team, you will provide computer support and technical problem resolution across the firm.This role will provide learning opportunities for working in a network environment, supporting over 600 users, providing both desk-side and...

  • IT Support Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Beacon Hill Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Beacon Hill. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:• Research and respond to Tier 2 inquiries while ensuring excellent customer...

  • IT Support Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Beacon Hill Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Beacon Hill. The ideal candidate will have excellent customer service and technical support skills, with a strong understanding of Active Directory, Print Management, Group Policy, JAMF, and Extron. Key Responsibilities• Research and respond to Tier 2 inquiries while...

  • Technical Support Specialist

    2 weeks ago

    Pittsburgh, Pennsylvania, United States All Lines Technology Full time

    Associate Support Analyst Job DescriptionAll Lines Technology is seeking a highly skilled Associate Support Analyst to provide first-level IT solutions for internal departments.Key Responsibilities:Communication - Deliver clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work...