IT Support Associate
7 days ago
About the Role:
Expedient is seeking an IT Support Associate to join our team in Pittsburgh, Pennsylvania. As an IT Support Associate, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our data center.
Key Responsibilities:
- Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
- Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
- When necessary, enforce security protocols for example, if a client requests to remove equipment without prior notification or as per contractual obligation
- Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
- Cover the front desk phone, and conduct physical and virtual security checks
- Process and prioritize client and employee technical requests by phone, email or in person
- Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
Requirements:
- Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
- A strong passion for a career in IT and/or technology and evidence showing IT experience
- Associate degree in a technical discipline or technical equivalent work experience
- Previous exposure to or experience in an IT environment
- Previous customer-service work experience
- Must always be professional and patient, as this is a client-facing role
- Excellent written and verbal communication skills
- Strong analytical and independent problem-solving skills
- Ability to prioritize and manage multiple responsibilities that are time-sensitive
- Having a willingness and ability to learn quickly
- Must pass pre-employment screens
Physical Tasks/Demands:
- Sitting - stationary/seated position during the workday in order to check in visitors
- Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center
- Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
- Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc.
About Expedient:
Expedient is an equal opportunity employer. We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. We offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
-
IT Support Associate
2 weeks ago
Pittsburgh, Pennsylvania, United States Expedient Full timeExpedient IT Support Associate Job DescriptionExpedient is seeking an IT Support Associate to join our team in Pittsburgh, Pennsylvania. As an IT Support Associate, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our data center.Key Responsibilities:Handle Tier 1 tickets and daily shift walksFollow...
-
IT Support Associate
2 weeks ago
Pittsburgh, Pennsylvania, United States Expedient Full timeExpedient IT Support Associate Job DescriptionWe are seeking an IT Support Associate to join our team at Expedient, a leading provider of cloud technology and data center infrastructure as a service (IaaS) solutions. As an IT Support Associate, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of...
-
IT Support Associate
2 weeks ago
Pittsburgh, Pennsylvania, United States Expedient Full timeExpedient is Hiring an Entry-Level IT Support AssociateWe are seeking a highly motivated and detail-oriented individual to join our team as an IT Support Associate. This is an excellent opportunity for someone looking to start their career in IT and gain hands-on experience in a fast-paced environment.Key Responsibilities:Handle Tier 1 tickets and provide...
-
IT Support Associate
1 month ago
Pittsburgh, Pennsylvania, United States Expedient Full timeExpedient IT Support Associate Job DescriptionWe are seeking a highly motivated and detail-oriented IT Support Associate to join our team at Expedient. As an IT Support Associate, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of our data center.Key Responsibilities:Handle Tier 1 tickets and...
-
IT Support Associate
1 month ago
Pittsburgh, Pennsylvania, United States Expedient Full timeExpedient IT Support Associate Job DescriptionWe are seeking an IT Support Associate to join our team at Expedient, a leading provider of cloud computing and data center infrastructure as a service. As an IT Support Associate, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of our data center.Key...
-
IT Support Associate
1 month ago
Pittsburgh, Pennsylvania, United States Expedient Full timeExpedient IT Support Associate Job DescriptionWe are seeking a highly motivated and detail-oriented IT Support Associate to join our team at Expedient. As an IT Support Associate, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of our data center.Key Responsibilities:Handle Tier 1 tickets and...
-
IT Support Associate
4 weeks ago
Pittsburgh, Pennsylvania, United States evrecruit Full timeLead IT Support AssociateThe Lead IT Support Associate plays a pivotal role in ensuring seamless IT operations within the organization. This position requires a strong technical background, excellent communication skills, and the ability to lead and mentor junior team members.Key Responsibilities:Provide expert-level technical support to internal teams and...
-
IT Support Associate
2 weeks ago
Pittsburgh, Pennsylvania, United States Expedient Full timeJob Title: IT Support AssociateExpedient is seeking an IT Support Associate to join our team in Pittsburgh, Pennsylvania. This entry-level opportunity offers a fast-track to learning, promotion, and career growth.The IT Support Associate will receive fully paid training, including industry certifications, and hands-on experience with various technical...
-
IT Support Associate
4 weeks ago
Pittsburgh, Pennsylvania, United States evrecruit Full timeAbout the JobThe IT Support Associate plays a vital role in assisting and interacting with all levels of organization internally and externally, providing end-user support and administering IT operations.Key ResponsibilitiesProvide desktop support for internal teams and helpdesk support to external members.Provide mentorship to junior team members.Research,...
-
IT Support Associate
1 month ago
Pittsburgh, Pennsylvania, United States Expedient Full timeJob OverviewExpedient is seeking an entry-level IT Support Associate to join our team in the Green Tree/Pittsburgh data center. This role offers a fast-track to learning, promotion, and career growth in the IT industry.The successful candidate will receive fully paid training, including industry certifications, and hands-on experience with various technical...
-
IT Support Associate
2 weeks ago
Pittsburgh, Pennsylvania, United States Expedient Full timeAbout the Role:Expedient is seeking an IT Support Associate to join our team in Pittsburgh, Pennsylvania. As an IT Support Associate, you will be responsible for providing technical support to our clients, handling Tier 1 tickets, and performing daily shift walks. You will also be responsible for following strict security protocols, enforcing security...
-
Client Support Associate
2 weeks ago
Pittsburgh, Pennsylvania, United States Mantra Management Group Full timeJob OverviewWe are a leading sales and business development firm in the Pittsburgh area, representing top clients in the telecommunications industry. Our goal is to ensure our clients achieve maximum brand visibility and customer engagement. As the entry-level Client Support Representative, you will work closely with clients and customers to promote our...
-
Support Associate
7 days ago
Pittsburgh, Pennsylvania, United States Juniper Partners Full timeJuniper Partners is an Equal Employment Opportunity employer.Job Summary:We are seeking a Part-Time Evening Support Tech to join our team. As a Support Tech, you will provide physical support to help residents stay engaged, safe, and independent.Responsibilities:Assist residents with activities of daily living such as bathing, dressing, hair care, shaving,...
-
Travel Nurse RN Position
4 weeks ago
Pittsburgh, Pennsylvania, United States HealthCare Support Full timeHealthcare Support is seeking a skilled travel nurse RN for a home health position. The ideal candidate will have experience in home health care and be able to work independently. The job will involve providing high-quality patient care and collaborating with healthcare teams. The travel nurse RN will work 40 hours per week for 13 weeks. The shift will be 8...
-
Team Member
4 days ago
Pittsburgh, Pennsylvania, United States PEC Management Full timeWe are PEC Management, a leading Burger King Franchisee, seeking highly motivated Team Members to join our dynamic team. As a Shift Support Associate, you will be an integral part of our fast-paced environment, serving America's Favorite Burger with a smile and flair.We offer an attractive compensation package, free uniforms, meal discounts, and a range of...
-
Support Services Associate
2 months ago
Pittsburgh, Pennsylvania, United States Trinity Health Full timeAbout the RoleWe are seeking a dedicated and compassionate individual to join our team as a Casual Pool Specialist. As a member of our support services team, you will play a vital role in providing direct support to individuals with intellectual and developmental disabilities.Key ResponsibilitiesDirect Support Services: Provide daily living skills support,...
-
Medical Support Associate
2 weeks ago
Pittsburgh, Pennsylvania, United States UPMC Full timeJob SummaryAs a Patient Care Technician at UPMC, you will be responsible for providing high-quality patient care and support to patients and families. Your role will involve working closely with the healthcare team to ensure the efficient functioning of the department and to establish effective communication strategies. You will also be responsible for...
-
Student Behavioral Associate
7 days ago
Pittsburgh, Pennsylvania, United States UPMC Full timeWe are seeking casual Student Behavioral Associates to support our inpatient units at UPMC Western Psychiatric Hospital. Under the supervision of the Registered Nurse, this role will assist with the provision of medical and psychiatric patient care.The incumbent receives practical experience relevant to their formal education track and career goals. These...
-
Customer Support Associate
7 days ago
Pittsburgh, Pennsylvania, United States Insight Global Full timeSupport Ticket Management: As a key member of our team, you will be responsible for reviewing and prioritizing incoming support tickets, gathering additional information from requestors, and communicating with them to ensure timely resolution.Ticket Volume and Compliance: You will be working with a high volume of tickets, with some requiring as little as 5...
-
Pittsburgh, Pennsylvania, United States BNY Full timeJob Title: Senior Associate, Production Services Application Support AnalystAt BNY, we're seeking a highly skilled Senior Associate to join our Production Services team as an Application Support Analyst. This role is a key part of our Middle Office Platform/Applications support team, responsible for ensuring the availability, reliability, and defect...