IT Support Associate

1 month ago


Pittsburgh, Pennsylvania, United States Expedient Full time
Job Title: IT Support Associate

Expedient is seeking an IT Support Associate to join our team in Pittsburgh, Pennsylvania. This entry-level opportunity offers a fast-track to learning, promotion, and career growth.

The IT Support Associate will receive fully paid training, including industry certifications, and hands-on experience with various technical platforms. The role involves handling Tier 1 tickets, daily shift walks, routine audits, remote hands requests, and enforcing security protocols.

Key responsibilities include:

  • Handling client and employee technical requests by phone, email, or in person
  • Using the ticketing system to log all requests and activities
  • Following shipping and receiving procedures to ensure secure transport of materials
  • Covering the front desk phone and conducting physical and virtual security checks

Requirements include:

  • Industry certification(s) preferred
  • A strong passion for a career in IT and/or technology
  • Associate degree in a technical discipline or technical equivalent work experience
  • Previous exposure to or experience in an IT environment
  • Excellent written and verbal communication skills

Expedient offers a comprehensive benefits package, including three weeks of paid time off annually, parental leave, top-tier medical, dental, and vision insurance, and a 401(k) with a generous match.

We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape.


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