Access Service Representative

2 weeks ago


Chula Vista, California, United States Sharp HealthCare Full time

Job Summary:

Sharp HealthCare is seeking an Access Service Representative to join our team. As an Access Service Representative, you will be responsible for coordinating all registration functions necessary to ensure the processing of a clean claim, including obtaining and processing patient demographics, visit and financial information. You will also be responsible for promoting premier customer service and utilizing Patient Secure to identify the accurate patient medical record while adhering to EMTALA regulations.

Key Responsibilities:

  • Registration Functions: Coordinate all registration functions necessary to ensure the processing of a clean claim, including obtaining and processing patient demographics, visit and financial information.
  • Customer Service: Promote premier customer service and utilize AIDET, key words at key times, On-Stage Behavior and support 5-star results on patient satisfaction.
  • Regulatory Responsibilities: Observe EMTALA regulations by avoiding communication of financial information until medical screening is completed, and review Conditions of Admission (COA) and update appropriate Centricity fields.
  • Patient Registration: Authenticate and/or enroll patient at workstations where Patient Secure palm scanner is available, and populate all demographic screens for new and established patients.

Requirements:

  • Education: High School Diploma or Equivalent
  • Experience: 2 Years experience in a business service setting
  • Skills: Knowledge of Medical Terminology, insurances, billing and collections guidelines/criteria, Local, State, and Federal regulations governing registration/billing activities, ICD-10, CPT, and/or RVS coding, Medicare Important Message, Medicare Secondary Payor, Tricare Third Party Liability; Auto Accident and Work Comp, Medicare/Outpatient Observation Notice

Sharp HealthCare is an equal opportunity/affirmative action employer.



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