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Customer Service Representative
2 months ago
Raya Insurance Agency Usmc is a reputable and well-established insurance agency that offers a wide range of insurance products and services to individuals and businesses. We are committed to providing exceptional customer service and building strong relationships with our clients.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, building strong relationships with our clients, and helping them to achieve their insurance goals.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their insurance needs.
- Relationship Building: Build strong relationships with our clients, understand their insurance needs, and provide personalized service to meet their expectations.
- Insurance Sales: Identify opportunities to sell insurance products and services to our clients, and provide them with information and guidance to help them make informed decisions.
- Claim Processing: Process and resolve insurance claims in a timely and efficient manner, ensuring that our clients receive the support they need.
- Team Collaboration: Work collaboratively with our team to achieve our sales and customer service goals, and provide support and guidance to colleagues as needed.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues.
- Insurance Knowledge: Have a strong understanding of insurance products and services, and be able to provide expert advice and guidance to clients.
- Customer Focus: Be customer-focused and have a strong commitment to providing exceptional customer service.
- Team Player: Be a team player and have a strong ability to work collaboratively with colleagues to achieve our sales and customer service goals.
- Language Skills: Possess excellent Spanish language skills, with the ability to communicate effectively with clients who speak Spanish.
- Competitive Salary: A competitive salary and commission structure, with opportunities for bonuses and incentives.
- Benefits Package: A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and disability insurance.
- Training and Development: Ongoing training and development opportunities, to help you build your skills and knowledge and advance your career.
- Flexible Schedule: A flexible schedule, with opportunities to work from home and have a better work-life balance.