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Customer Service Representative

2 months ago


Chula Vista, California, United States Raya Insurance Agency Usmc Full time
About Raya Insurance Agency Usmc

Raya Insurance Agency Usmc is a reputable and well-established insurance agency that offers a wide range of insurance products and services to individuals and businesses. We are committed to providing exceptional customer service and building strong relationships with our clients.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, building strong relationships with our clients, and helping them to achieve their insurance goals.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their insurance needs.
  • Relationship Building: Build strong relationships with our clients, understand their insurance needs, and provide personalized service to meet their expectations.
  • Insurance Sales: Identify opportunities to sell insurance products and services to our clients, and provide them with information and guidance to help them make informed decisions.
  • Claim Processing: Process and resolve insurance claims in a timely and efficient manner, ensuring that our clients receive the support they need.
  • Team Collaboration: Work collaboratively with our team to achieve our sales and customer service goals, and provide support and guidance to colleagues as needed.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues.
  • Insurance Knowledge: Have a strong understanding of insurance products and services, and be able to provide expert advice and guidance to clients.
  • Customer Focus: Be customer-focused and have a strong commitment to providing exceptional customer service.
  • Team Player: Be a team player and have a strong ability to work collaboratively with colleagues to achieve our sales and customer service goals.
  • Language Skills: Possess excellent Spanish language skills, with the ability to communicate effectively with clients who speak Spanish.
What We Offer
  • Competitive Salary: A competitive salary and commission structure, with opportunities for bonuses and incentives.
  • Benefits Package: A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and disability insurance.
  • Training and Development: Ongoing training and development opportunities, to help you build your skills and knowledge and advance your career.
  • Flexible Schedule: A flexible schedule, with opportunities to work from home and have a better work-life balance.