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Customer Service Representative

2 months ago

Chula Vista, California, United States P.E.A.C.H. Teams Full time

About P.E.A.C.H. Teams

P.E.A.C.H. Teams is a dynamic and customer-focused organization that values exceptional service and teamwork.

Job Summary

We are seeking a highly motivated and customer-centric Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers through inbound and outbound calls.

Key Responsibilities

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Phone Support: Answer and manage customer calls, ensuring a positive and efficient experience.
  • Outbound Calling: Make proactive calls to customers to book appointments and provide additional support.
  • Team Collaboration: Work closely with colleagues to achieve team goals and objectives.

Requirements

  • Customer Service Experience: Proven track record of providing exceptional customer service in a call center or customer-facing role.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Teamwork: Ability to work collaboratively as part of a team, with a positive and supportive attitude.

What We Offer

  • Competitive Compensation: A competitive salary and benefits package, including medical insurance and paid training.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on customer service excellence.
  • Positive Work Environment: A positive and supportive work environment, with a focus on teamwork and customer satisfaction.