Customer Service Representative
2 weeks ago
This is an exciting opportunity to join our team as a Customer Service Representative at Scantibodies Laboratories, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information to resolve their issues.
- Assist customers with product information, orders, and returns, ensuring a positive experience and building customer loyalty.
- Collaborate with internal teams to resolve complex customer issues, escalating as necessary to ensure timely resolution.
- Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers.
- Participate in ongoing training and development to improve customer service skills and stay current on industry trends.
- High school diploma or equivalent required; college degree or relevant experience preferred.
- Minimum one to two years of customer service experience, with a strong track record of providing excellent customer service.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Ability to work a variable schedule, including evenings and weekends, as needed.
This is a full-time position, working in a busy customer service environment with moderate stress levels. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
Equal Employment OpportunityScantibodies Laboratories, Inc. is an equal opportunity employer and is committed to maintaining a discrimination and harassment-free environment.
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