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IT Support Specialist

2 months ago

Seattle, Washington, United States Atwell LLC Full time
About Atwell LLC

Atwell LLC is a leading consulting, engineering, and construction services company that delivers innovative solutions to clients in the real estate and land development, and energy markets. With a strong national presence and a diverse project portfolio, Atwell is a privately owned company with over 1,400 passionate team members across 40+ locations.

Award-Winning Company

We are proud to be recognized as a "Best Places to Work" for 8 consecutive years, a "Hot Firm Nationally" by Zweig group, and ranked #7 in the "Top 100" firms in the US by Zweig Group. Our company has also been recognized by ENR #74 in the ENR Top 500 and ranked in every region, and named in the "Top 50 Coolest Places to Work" by Crain Magazine.

Job Summary

We are seeking a skilled Technology Specialist to provide end-user support for Atwell employees across the country. The ideal candidate will have 5 years of experience in a corporate setting, a Bachelor's Degree in an IT-related field, and experience with various hardware and software applications.

Key Responsibilities
  • Respond to technical assistance requests in person, phone, and electronically
  • Troubleshoot technical-related user issues, including hardware, software, account, and printer issues
  • Communicate technical information to both technical and non-technical personnel
  • Install and support various software applications as needed and approved
  • Follow all company processes and procedures
  • Log all support-related tasks in the company ticketing system
  • Provide support in the maintenance of the company's network and infrastructure as directed
  • Maintain passwords, data integrity, and file system security according to company policy
  • Set up and deploy workstations, servers, networks, and printers
  • Manage inventory for workstations, laptops, and other IT assets in the company tracking system
  • Stay current with system information, changes, and updates
  • Support Mitel VOiP phone systems and configure and deploy desk phones as directed
  • Support and troubleshoot for AutoCAD and other company design software
  • Support servers across the organization as directed
  • Support backup systems and their integrity
  • Support the company data replication system and archives
  • Support network infrastructure
  • Provide after-hours support for all critical systems
  • Assist and help manage and deploy company cell phones and other mobile devices
  • Assist with technology outages as needed
  • Travel as assigned and needed
  • Additional projects and tasks assigned as needed
Requirements
  • 5 years of experience in a corporate setting performing the essential functions of this position
  • Bachelor's Degree in an IT-related field preferred
  • Experience with various hardware: Dell, HP, Cisco, Extreme, Konica, Xerox, Toshiba, Oce, and Canon
  • Experience with various software: MS server 2008, 2012, and 2016, MS OS Win10, MS Office 2010, 0365, and Active Directory
Benefits

We offer a competitive compensation package, including a base salary range of $70,000-$82,000, annual bonuses, spot bonuses, and peer recognition awards. We also offer a 401(k) plan matching formula of 50% of your contributions up to 6%, tuition assistance, student loan repayment up to $25K, paid licensing/certification fees and renewals, financial rewards for obtaining licensure, employee referrals up to $5,000, and annual wellness reimbursement up to $500 for anything wellness-related.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and skilled individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.