Technical Service Coordinator

21 hours ago


Kingsport, Tennessee, United States BRAMCO GROUP Full time
Job Title: Technical Service Assistant

Join the Bramco Group team as a Technical Service Assistant and play a vital role in the success of our service department. As a key member of our team, you will assist the Service Manager in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining a high level of technical expertise.

Key Responsibilities:
  • Review technician reports daily for accuracy and completeness.
  • Prepare and send work orders to facilitate electronic data entry.
  • Manage the service truck inspections and crane inspections, maintaining accurate records.
  • Assist in handling customer calls, taking messages, and gathering information.
  • Provide technical information to customers and assist in scheduling and dispatching jobs.
  • Enter data to create repair estimates and obtain technical information from manufacturer sources.
  • Perform duties in the Rental area when needed and maintain shop tools and their condition.
  • Communicate backordered parts information between departments.
Requirements:
  • High School Diploma or Equivalent, with college coursework a plus.
  • 2+ years of experience in the Heavy Equipment Industry or comparable.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft programs and diagnostic use of manufacturer-provided programs.
  • Good working knowledge of equipment operations and mechanical functions.
  • Ability to work with limited supervision and be a team player.
  • Continuous learning and problem-solving skills.
What We Offer:

Bramco Group is committed to providing a positive and supportive work environment. As a Technical Service Assistant, you will have the opportunity to develop your skills and knowledge, work with a talented team, and contribute to the success of our service department.



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