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Technical Support Specialist

2 months ago

Kingsport, Tennessee, United States Sharp Electronics Corp Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Sharp Electronics Corporation. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and ensuring seamless service delivery.

Key Responsibilities
  • Provide Tier 2 technical support to clients via phone, email, or remote access
  • Diagnose and resolve technical issues with Microsoft products, hardware, and software
  • Log tickets into our ticketing database and track time for report generation
  • Monitor backup offerings and escalate alerts as necessary
  • Reconcile licensing for National Helpdesk offerings
  • Troubleshoot, monitor, and maintain client computers and desktop applications
  • Support current Windows operating systems and Microsoft Office Suites
  • Escalate unresolved issues to the appropriate internal channel
  • Desktop imaging and building for customers
Requirements
  • 3-5 years of experience in a technical support role
  • Current Microsoft Desktop Certification highly preferred
  • Excellent communication skills required
  • Experience with current Windows operating systems required
  • Ability to remotely configure Smartphones to various email systems preferred
  • Experience with local and network printers preferred
  • Basic administration of Windows servers preferred
  • LAN/WAN and basic network troubleshooting and problem solving on switches, routers, and firewalls preferred
  • Familiarity with email server and spam filtering technology preferred
What We Offer
  • Flexible hybrid work schedules
  • Comprehensive, family-friendly healthcare plans (medical, dental, vision)
  • 401k retirement plan with a competitive match and plenty of financial support tools
  • Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support
  • Financial protection for you and your family (life insurance and disability insurance)
  • Rewarding and wholistic wellness program
  • Training, professional development, and mentorship
  • Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection, and legal)

Sharp Electronics Corporation is an equal opportunity employer minority/female/disability/veteran.