Regional Service Manager

3 weeks ago

Amarillo, Texas, United States Warren Equipment Company Full time
Job Summary

We are seeking a highly skilled Regional Service Manager to join our team at Warren Equipment Company. As a key member of our management team, you will be responsible for directing and managing customer service activities across multiple establishments.

Key Responsibilities
  • Maintain overall responsibility for achieving regional goals and objectives.
  • Evaluate, coach, motivate, and direct the region's team performance.
  • Provide leadership and supervision to the workforce to achieve and maintain high levels of customer satisfaction.
  • Interface with service operations representatives to exchange best practices and enhance cooperation.
  • Work with other departments to develop and implement effective cross-department processes.
  • Coach and mentor service managers at multiple sites.
  • Develop consistent policies and procedures for all service operations.
  • Facilitate service operation reviews and make process change recommendations.
  • Provide process and system support for the development and implementation of a comprehensive equipment management program.
  • Analyze and resolve work problems, or assist employees in solving work problems.
  • Interpret company policies and enforce safety regulations.
  • Set the standard for quality assurance, ensuring repairs and preventative maintenance are completed in a timely manner, and ensuring all employees are properly trained.
  • Supervise a team of service managers and related employees.
Requirements
  • Four to ten years of related experience and/or training, or an equivalent combination of education and experience.
  • Five years of experience with Caterpillar product lines.
  • Strong ability to communicate, influence, and build consensus across department lines.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
  • Ability to write reports, business correspondence, and procedures.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Basic math and reasoning skills.
  • Ability to manage emotions during elevated circumstances with customers or employees.
What We Offer

We offer a comprehensive benefits package, including health, dental, vision, life, and more. We are an equal opportunity employer and welcome applications from diverse candidates.

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