Sales Trainer
4 weeks ago
About the Role:
The Sales Trainer is a key member of the Pandora North America team, responsible for delivering high-quality training experiences to support the success and development of the Divisional business. This role requires a strong understanding of retail business acumen, learning and development principles, and the ability to facilitate effective training programs for sales professionals across various channels, including direct-owned, franchise, and wholesale accounts.
Key Responsibilities:
Deliver and facilitate learning experiences, including in-store, webinars, and virtual training, using a variety of creative approaches to engage learners.
Develop and implement comprehensive training programs that cover product knowledge, selling ceremony, fan experience, retail business acumen, retail operations, and leadership development.
Conduct needs analyses to identify performance-based training opportunities and maintain consistent follow-up post-training to ensure teams are held accountable for achieving training objectives and meeting goals.
Track, report, and evaluate training programs for participation and effectiveness, analyzing key performance indicators (KPIs) to identify trends and opportunities for improvement.
Requirements:
Bachelor's degree in Learning and Development, Education, Business Management, or Communication, or 5-8 years of experience in a training position in a retail sales environment or equivalent experience.
Exceptional communication skills, both verbal and written, with the ability to communicate and engage with all levels of the organization and external vendors.
Excellent facilitation skills and command of audience, with the ability to build partnerships with key leaders and stakeholders.
Retail business acumen, with a strong understanding of the retail industry and the ability to analyze KPIs to identify trends and opportunities for improvement.
About Pandora:
Pandora is a leading jewelry brand that designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. With over 27,000 employees worldwide, Pandora is committed to creating a positive impact on the environment and society, with a goal of being carbon neutral by 2025.
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