Hotel Valet Account Manager

1 week ago


Burlington, United States UPP Global Full time
Job Title: Hotel Valet Account Manager

We are seeking a highly motivated and charismatic hospitality professional to join our team as a Hotel Valet Account Manager in Burlington, VT.

About the Company:

UPP Global is a rapidly growing parking management company with a presence in 8 east coast states and over 300 locations. We are committed to disrupting the market, outperforming industry benchmarks, and outpacing our peers in one of the most competitive service fields.

Job Summary:

The Hotel Valet Account Manager will be responsible for orchestrating the service experience for hotel guests and leading a team of front-line staff. This is a hands-on management position where the manager may be required to perform the job of those they supervise.

Key Responsibilities:
  • Welcome and greet all guests in a friendly, upbeat, and positive manner using the guest's name when possible
  • Maintain a pleasant, friendly, and professional demeanor with all guests, parkers, co-workers, and clients
  • Provide exceptional hospitality services to guests in an attentive, friendly, and efficient manner
  • Personalize every interaction with guests by delighting and building great relationships
  • Effectively present information in one-on-one and small group situations to guests, parkers, co-workers, and clients
  • Promote a teamwork philosophy through leading by example and effective communication skills
  • Explain parking rates and retrieval procedures to guests upon arrival
  • Work with hotel department heads to manage day-to-day activities of the hotel
  • Manage the systems and standards currently in place through diligent oversight
  • Be a detail-oriented leader who is driven to succeed
  • Ensure compliance of company and client policies and procedures
  • Arrange for prompt parking and retrieval of vehicles for arriving and departing guests in a safe and friendly manner
  • Lead the work group in delivering high levels of guest service
  • Manage shuttle pick up/drop off schedule and maintenance related items
  • Practice preventative safety procedures and leading the team in facilitating a safe working environment
  • Evaluate staffing requirements and create work schedules weekly adhering to budget goals
  • Responsible for interviewing, hiring, development, and terminating of personnel as necessary
  • Responsible for revenue collection and reconciliation
  • Review of client statements, and portfolio performance based on revenue analysis, profit & loss reports, and various accounting-based reports
  • Responsible for annual budgeting and performance of location's portfolio
  • Assist in developing and facilitating the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, client presentations
  • Build relationships with existing clients while working on expanding location portfolio
  • Ensure compliance with local, state, and federal laws
  • Perform other duties as assigned
Requirements:
  • Must be comfortable sitting, standing, walking, running, driving, and being active for most of the day
  • Must provide excellent customer service
  • Must have good hand-eye coordination, as driving is required for a duration of the shift
  • Ability to lift, push, and pull at least 50 pounds
  • Must possess a current driver's license and maintain a clean driving record
  • Must have a good work ethic and be a team player
  • Must maintain and groomed, professional appearance
  • Must be at least 18 years of age and able to pass a criminal background check and motor vehicle report (MVR) check
  • Manual Transmission a plus
Benefits:
  • All our employees accrue paid time off beginning on their first shift
  • Employees working 30 hours or more each week are eligible for our benefits package including:
  • Medical, Dental, Vision
  • Health Savings & Flexible Spending Account
  • Company-paid life, AD&D, STD & LTD insurance
  • Paid Time Off
  • Holiday pay
  • Retirement savings with company match up to 6%
  • Employee Assistance Program
  • Gym Reimbursement
  • On-Demand Pay - Flexible payment option that gives you access to money from earned wages in advance of your next paycheck

UPP Global is an Equal Opportunity Employer (EEO) that encourages applicants who are Protected Veterans of The U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply.



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