Senior Program Manager, Amazon World Wide Operations

4 weeks ago

Nashville, Tennessee, United States Amazon Full time
About the Role

Amazon World Wide Operations is seeking a Senior Program Manager to join our team. As a strategic thinker with a strong background in program management, you will drive cross-functional projects and own strategic, tactical, and technology projects and programs within Amazon Transportation Services.

Key Responsibilities
  • Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.
  • Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver.
  • Define the program mission, vision, and tenets, set objectives, analyze data, and drive improvements that are quantified with metrics.
  • Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions.
  • Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.
  • Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order.
  • Oversee gaps between teams, processes, and systems, helping teams reduce exposure to classic failure modes.
  • Solve ambiguous problems and proactively identify and mitigate risks.
  • Work with program managers, business leaders, and the executive team to communicate and impact critical business initiatives.
  • Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to milestones and performance across all projects.
  • Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.
  • Roll up your sleeves and do whatever is necessary; general manager/owner mentality.
  • Create, communicate, and manage budget for projects.
About the Team

Our team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.

Basic Qualifications
  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience working cross-functionally with tech and non-tech teams.
Preferred Qualifications
  • MBA.
  • PMP certificate.
  • Practical application of program management methodology, including PMP/Lean Six Sigma/Kaizen.
  • Advanced knowledge of analytical tools, such as SQL, Tableau, MS Excel, or Microsoft Access.
  • Demonstrated ability working in an ambiguous environment.
  • Experience handling changing priorities and using good judgment when working in stressful situations.
  • Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment.
  • Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization.
  • Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives.
  • Executive-level written and oral communication skills.
  • High attention to detail, including proven ability to manage multiple competing projects and priorities simultaneously.
  • Demonstrated success in thinking strategically and executing methodically.
  • Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases.
  • Demonstrated experience communicating data insights to others, including use of data visualization tools.
  • Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape.

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