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Customer Service Liaison

1 month ago

Lancaster, Pennsylvania, United States SMG Full time
Customer Service Representative

At Stoic Management Group (SMG), we're expanding our presence in the Pennsylvania region, and we're seeking talented Customer Service Representatives to help us deliver exceptional client experiences. As a key member of our team, you'll play a vital role in managing growing client needs, assisting both new and existing clients, and providing top-notch sales services.

Key Responsibilities:
  • Provide expert guidance to customers on our client's programs, services, and products, ensuring they're fully informed and empowered to make informed decisions.
  • Develop and maintain strong relationships with customers through open and interactive communication, driving sales and customer service processes forward.
  • Ensure accurate and up-to-date records and documentation for new and existing customer accounts, maintaining the highest level of professionalism and attention to detail.
  • Respond to customer inquiries regarding products and sales orders, leveraging information from our telecommunications clients to provide accurate and timely support.
  • Adhere to enrollment eligibility criteria and process policy at all times, upholding the highest standards of integrity and customer satisfaction.
  • Collaborate with fellow Community Outreach Representatives to deliver exceptional customer experiences, driving revenue sales and achieving enrollment goals.
Qualifications:
  • A high school diploma or equivalent is highly recommended.
  • 1+ years of experience in customer service, outreach, retail, or a client-focused environment is preferred.
  • A passion for identifying solutions to enhance the customer experience is essential.
  • Strong active listening and sales presentation skills are required.
  • The ability to thrive in a fast-paced environment, maintaining professionalism at all times, is crucial.
  • A high level of productivity under minimal supervision is expected.
Why Join SMG?
  • Holidays off to spend quality time with loved ones.
  • A diverse and inclusive company culture that values and respects individual differences.
  • Opportunities for advancement in a company that prioritizes giving back and making a positive impact.
  • Company-funded trips and events to foster team camaraderie and growth.
  • Excellent management staff dedicated to developing your professional career while having fun.