Customer Service Representative

4 weeks ago


Lancaster, Pennsylvania, United States Lancaster General Full time
Job Title: Customer Service Specialist

Job Summary: We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Lancaster General Health. As a key member of our customer service team, you will be responsible for providing exceptional patient care and support to our patients and their families.

Key Responsibilities:

  • Patient Scheduling: Schedule appointments and procedures for patients, ensuring that all necessary information is collected and accurate.
  • Registration and Insurance Verification: Verify patient insurance coverage and registration information, ensuring that all necessary documentation is complete and accurate.
  • Ordering and Coordination of Services: Coordinate and order tests and services as needed, ensuring that all necessary information is collected and accurate.
  • Communication and Problem-Solving: Communicate effectively with patients, families, and healthcare providers to resolve issues and concerns.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service or administrative experience in a healthcare setting preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Benefits:

  • Tuition Assistance: 100% tuition assistance at The Pennsylvania College of Health Sciences.
  • Paid Time Off and Holidays: Generous paid time off and holiday package.
  • Shift, Weekend, and On-Call Differentials: Competitive differential pay for shift, weekend, and on-call work.
  • Health, Dental, and Vision Coverage: Comprehensive health, dental, and vision insurance package.
  • Short-Term and Long-Term Disability: Short-term and long-term disability insurance.
  • Retirement Savings Account with Company Matching: 401(k) retirement savings plan with company matching.
  • Child Care Subsidies: Child care subsidies available.
  • Onsite Gym and Fitness Classes: Onsite gym and fitness classes available.

About Lancaster General Health: Lancaster General Health is a leading healthcare provider in the region, committed to delivering high-quality patient care and exceptional service to our patients and their families.



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