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IT Hardware Specialist

1 month ago

East Greenville, Pennsylvania, United States F2Onsite Full time
About the Role

This is a skilled IT support position that involves providing hands-on technical assistance to clients on-site. The role requires strong knowledge of computer hardware and software systems, as well as excellent communication and customer service skills.

Key Responsibilities
  • Troubleshoot and repair technology-based products, including PCs, desktops, laptops, tablets, and printers.
  • Deliver high-quality technical support services to VIP clients, ensuring exceptional customer satisfaction.
  • Respond to change management requests, including installing new PC equipment and providing desk-side support.
  • Perform efficient IMAC activities, meeting established service standards.
  • Maintain professionalism while delivering top-notch desk-side support.
  • Meet or exceed customer service satisfaction levels and operational metrics.
  • Proactively communicate with end-users and service desk personnel regarding job status and timelines.
Requirements
  • Experience: Minimum of 2-3 years in IT support or a related field.
  • Education: Technical school certification or equivalent experience.
  • Strong knowledge of relevant software and hardware systems.
  • Excellent communication and customer-facing skills.
  • Ability to lift and/or move computer equipment up to 50 lbs.
  • Ability to follow instructions and work independently.
What We Do

F2OnSite is a leading IT field services company in the United States, providing expert solutions for businesses across the country. Our team of highly trained technicians delivers top-notch hardware break/fix services, migration, installation, and deployment of various technologies.

We specialize in all types of technology, projects, and desktop support, serving hundreds of client locations nationwide. Our goal is to provide unparalleled service and get our customers back up and running quickly.