Technical Support Professional
3 days ago
Salary: $60,000 - $80,000 per year
F2OnSite is seeking an experienced IT support professional to join our team as a Technical Support Specialist. This role involves providing on-site technical assistance, training for the first two weeks, and transitioning to part-time work with backup coverage as needed.
Key Responsibilities:- Troubleshoot and repair various technology-based products, including PCs, desktops, laptops, tablets, and printers.
- Provide technical support to VIP clients and ensure high service standards.
- Respond to change management requests, including installing new PC equipment and delivering desk-side support.
- Perform Install/Move/Add/Change (IMAC) activities efficiently.
- Deliver excellent desk-side support while maintaining professionalism and strong technical skills.
- Meet established customer service satisfaction levels and operational metrics.
- Proactively communicate with end-users and service desk personnel regarding job status and timelines.
- Adhere to documented service operations policies and procedures.
Requirements:
- Experience: Minimum of 2-3 years in IT support or a related role.
- Education: Technical school certification or equivalent experience.
- Strong knowledge of relevant software and hardware systems.
- Excellent communication and customer-facing skills.
- Ability to lift and/or move computer equipment up to 50 lbs.
- Ability to follow instructions and work independently.
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