Golf Support Expert

4 days ago


Las Vegas, Nevada, United States Teesnap Full time

Teesnap is a cutting-edge golf course management solution that empowers our partners to thrive. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing top-notch support and ensuring a seamless user experience with our platform.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email, phone, chat, and support tickets.
  • Troubleshoot and resolve technical issues related to the Teesnap platform.
  • Guide customers through system navigation and provide product training as needed.
  • Document and escalate complex issues to the appropriate internal teams.
  • Provide valuable feedback to the product team based on customer interactions to help improve the product and user experience.
Requirements:
  • High School Diploma/GED
  • 1-3 years of experience in a customer-facing role, preferably in a SaaS company
  • Must live in the Las Vegas, Nevada area and work in the office at least four (4) days per week
What We Offer:
  • Competitive compensation package including a base salary and performance-based commissions ($44,000 - $50,000 + Performance-Based Bonus)
  • Comprehensive health benefits, 401K, Unlimited PTO
  • Dynamic, collaborative working environment in a fast-growing, exciting industry
  • Opportunities for professional growth and advancement within a rapidly expanding company


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