Front-of-House Service Expert
5 days ago
**Job Description:** Front-of-House Service Expert
**Overview:Fuku Concessions LLC is a leading provider of food services, dedicated to delivering memorable experiences to our customers.
**Job Summary:
- We are seeking an experienced Front-of-House Service Expert to join our team. As a key member of our front-of-house staff, you will be responsible for ensuring a seamless dining experience for our guests, from greeting to serving.
**Responsibilities:
- Greet guests in a friendly and hospitable manner
- Provide expert knowledge of menu items, ingredients, and allergens
- Effectively communicate talking points regarding menu items, brand initiatives, and Fuku culture
- Answer guest questions and concerns about the menu items
- Utilize suggestive selling techniques to promote items and drive sales
- Enter guest orders accurately into the POS system
- Process credit card and cash payments from guests
- Deliver orders to guests, ensuring timeliness and accuracy
- Resolve guest concerns, escalating issues to a supervisor or manager as needed
**Requirements:
- Be at least 18 years old
- Communicate effectively in English
- Read and execute recipes
- Familiarity with kitchen equipment and procedures, safety, and sanitation regulations (plus)
- NYC Food Handlers Certification (plus)
- Anticipate service needs based on guest cues
- Commitment to quality service and food knowledge
- Previous experience in quick service, food service, or customer service (encouraged)
**Compensation:** $15-$20/hour. Benefits include ongoing training, a supportive work environment, and a competitive hourly rate. This position requires flexibility with varied shifts, including weekends.
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