Client Care Coordinator

1 day ago


SaintBrieuc, Bretagne, United States HCAOA Full time
Job Summary

We are seeking a highly motivated and organized Client Care Coordinator to join our team. As a Client Care Coordinator, you will be responsible for providing exceptional customer service, mentoring and retaining high-quality caregivers, and increasing billable hours to meet business objectives.

Key Responsibilities
  • Handling logistics and customer support associated with new client services
  • Staffing caregivers on client shifts
  • Communicating with clients and their family members about their care and our services
  • Collaborating with shared care providers
  • Maintaining online client charts and documenting client communications
  • Performing client and caregiver quality calls
  • Participating in caregiver orientation process
  • Visiting clients in their homes, on occasion
Requirements
  • Prior experience in a private duty or skilled homecare agency
  • Excellent customer service skills
  • Prior staffing/scheduling experience
  • Ability to work independently
Benefits
  • Bereavement Leave
  • Family Medical Leave
  • Paid Holidays - 7 days
  • ACA Compliant Health, Vision, and Dental Insurance
  • Paid Time Off - 12 days per year
  • 401K Plan with up to 5% matching, after 1 year
  • Company provided laptop
  • Home office expense reimbursement
  • Mileage reimbursement
  • Casual work environment
  • Upscale office space with multiple employee lounges, free coffee bar, and free gym
  • Monthly bonus program in addition to salary compensation


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