Bilingual Client Services Coordinator

3 hours ago

SaintBrieuc, Bretagne, United States Rodriguez Legal, PLC Full time
Job Title: Bi-lingual (English/Spanish) Client Services Coordinator/Receptionist

Rodriguez Legal, PLC is a leading provider of humanitarian and family-based immigration services, serving clients from Latin America with compassion and expertise. Our team is dedicated to delivering culturally competent services that empower clients through legal means.

Job Summary:

We are seeking a detail-oriented and empathetic Client Services Coordinator/Receptionist to join our team. As a key point of contact for clients visiting our office, you will provide a warm welcome and exceptional service. Your administrative skills will support our legal team, ensuring the smooth operation of our office.

Key Responsibilities:

  • Provide exceptional customer service to clients visiting our office.
  • Manage client intake, including welcoming new clients, providing contracts, and receiving initial payments.
  • Scan and save documents, and notify virtual team members of new documents.
  • Take fingerprints for FBI fingerprint checks and OBIM FOIA requests.
  • Gather and print PDF packets for mailing, as directed by paralegals and virtual team members.
  • File notices in the appropriate files.
  • Receive, scan, and notify the correspondence specialist of mail and documents received via USPS.
  • Schedule appointments for attorneys and manage the office calendar.
  • Handle initial inquiries and direct clients to the appropriate resources or staff members.

Qualifications:

  • Some college coursework completed, or an associate's or bachelor's degree in a related field is preferred.
  • Bilingual in Spanish and English is required.
  • Experience working with or connection to immigrants from Central America or Mexico is strongly preferred.
  • Previous experience in a client-facing role, preferably in a legal or professional services environment.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Proficiency with office equipment and software, including scanners and Microsoft Office Suite.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance and paid time off.
  • Opportunities for professional development and growth.
  • Supportive and collaborative work environment.

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