Technical Support Specialist
6 days ago
Cenero is a leading provider of audio visual and conferencing technology solutions, helping organizations improve communication and drive efficiency throughout their operations. With a strong focus on customer satisfaction and a commitment to innovation, Cenero has established itself as a trusted partner for businesses seeking to enhance their productivity and collaboration capabilities.
About the RoleWe are currently seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring that their audio visual systems are functioning optimally and meeting their needs. Your expertise and passion for technology will play a critical role in delivering exceptional customer experiences and driving business growth.
Job DescriptionResponsibilities:- Provide technical support for audio visual systems, including troubleshooting and resolving issues related to hardware and software.
- Collaborate with clients to understand their technical requirements and develop effective solutions to meet their needs.
- Work closely with internal teams to ensure seamless integration of technical solutions and deliverables.
- Stay up-to-date with industry trends and developments, and apply this knowledge to improve our technical offerings and services.
- Bachelor's degree in Engineering or a related field (preferred).
- At least 5 years of experience in technical support or a related field, with a proven track record of success.
- Detailed working knowledge of audio visual systems, including setup and troubleshooting.
- Experience with videoconferencing systems, AV control systems, and related technologies.
- Excellent verbal and written communication skills, with the ability to communicate complex technical concepts effectively.
- Strong problem-solving skills, with the ability to analyze and resolve complex technical issues.
We offer a comprehensive benefits package, including:
- A competitive salary range of $80,000 - $120,000 per annum, based on experience.
- A generous bonus structure, tied to individual and company performance.
- A comprehensive health insurance plan, including medical, dental, and vision coverage.
- A retirement savings plan, with company match.
- Ongoing training and professional development opportunities.
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