Member Service Representative

2 weeks ago


Waukee, Iowa, United States University of Iowa Community Credit Union Full time
Job Summary

This role is responsible for providing exceptional member service and support to the University of Iowa Community Credit Union's members. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and provide accurate and timely service to members.

Key Responsibilities
  • Provide quality member service and support to all members and staff of the credit union
  • Answer member questions and provide information on credit union products and services
  • Process member transactions, including deposits, withdrawals, transfers, and loan payments
  • Build member relationships by recognizing their financial needs and meeting those needs with the appropriate credit union product or service
  • Maintain accurate records and balance cash and other transactions
  • Participate in opening and closing procedures, including securing confidential information and ensuring the MSR area is organized
  • Assist in security procedures, including access to and accountability for office keys and combinations
  • Perform other duties as assigned
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and provide accurate and timely service to members
  • Thorough knowledge of deposit products and regulations
  • Accuracy in handling cash and recording daily transactions
  • Good telephone manners and techniques
  • Ability to work with minimal direction and exercise sound judgment
  • Member account problem-solving skills
  • Proficiency with related computer applications, spreadsheets, word processing, and database applications
  • Ability to develop and maintain effective working relationships as a cohesive team
Working Conditions

This role is a regular full-time position, Monday through Friday from 8:30am - 5:30pm, plus 3 out of 4 Saturdays from 9:00am - Noon. The pay range for this hourly position is $23.40 with a monthly incentive opportunity and a progressive benefits package.

Equal Opportunity Employer

The University of Iowa Community Credit Union is an EEO/AA Employer. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.



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