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Customer Service Representative

2 months ago

Waukee, Iowa, United States YMCA of Greater Des Moines Full time

Job Summary:

The YMCA of Greater Des Moines is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Staff member. As a key member of our front desk team, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities:

  • Provide excellent customer service to members, guests, and program participants, ensuring a positive and welcoming experience.
  • Respond to member and guest needs, promote the YMCA, and maintain the cleanliness and organization of the Welcome Center and Lobby areas.
  • Ensure the mission, purpose, image, and core values of the YMCA are conveyed in everything you do.
  • Conduct interviews and/or tours responsive to the needs of prospective members, selling memberships and building relationships with members.
  • Handle and resolve membership concerns, informing your supervisor of unusual situations or unresolved issues.
  • Maintain facility appearance and ensure safety measures are in place.
  • Perform additional duties as assigned by your supervisor or designated staff person.

Requirements:

  • Ability to read, write, and perform simple mathematical functions.
  • Must be at least 16 years of age.
  • Minimum 6 months customer service experience.
  • Minimum 6 months of work experience that involved cash handling.
  • Basic computer skills.
  • Current Red Cross CPR/First Aid/AED Certification OR equivalent - prior to starting.
  • Intro to Y's Cause & Culture Online Course - prior to starting.
  • Training to be completed within the first 30 days and maintained afterwards.

Physical Requirements/Work Environment:

  • While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
  • The employee is occasionally required to sit; stoop, kneel, or crouch.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.
  • The noise level in the work environment is usually moderate.
  • The employee must have the ability to adapt to frequently changing working conditions and to work a flexible schedule.

Job Requirements:

  • Ability to communicate with a Y-voice, demonstrating determination, genuine concern, a welcoming attitude, hopefulness, and a nurturing spirit.
  • Ability to work with minimal supervision, taking initiative to assist in developing others.
  • Ability to maintain confidentiality on member information.
  • Ability to demonstrate professional conduct and image at all times.
  • Ability to articulate how the YMCA transforms lives and what this position's impact is.
  • Ability to serve as a healthy lifestyles role model for members and staff.
  • Attend trainings and/or courses to maintain certification and/or as required by the YMCA.