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Customer Business Lead

2 months ago

Tampa, Florida, United States Kraft Heinz Company Full time
About the Role

Kraft Heinz is seeking a Customer Business Lead to drive our selling efforts, strategic development, and executional initiatives via the Customer Business Team (CBT). As the owner of your categories, you will demonstrate Kraft Heinz scale and brands at the customer level to drive the broader business strategies poised to develop profitable volume and share.

Key Responsibilities
  • Liaison to the customer and Kraft Heinz HQ Sales organization
  • Drives excellent customer service by establishing positive business relationships with decision makers & providing category management expertise
  • Leads and/or assists with major business reviews and customer visits, including annual reviews and "top-to-top" meetings
  • Leads cross-functional business planning in category management, supply chain efficiency, and local marketing
  • Builds Kraft Heinz business with customer measured by profitability achievement, share gains, revenue targets, special programs, new and core item introductions/distribution, and driving Retailer growth
  • Mentors, manages, & coaches indirect reports through assessment of talent, providing constructive and timely feedback, and establishing practical development plans
  • Harnesses the power of diversity – thinking, background, and experience
  • Strong financial competence inclusive of previous experience owning a P&L, proficiency in deploying trade, and understanding of profit and revenue drivers
  • Significant experience in building customer relationships, preferably in a CPG environment
Work Environment & Schedule

This position is considered a hybrid position with approximately 60% days in the local office. Limited travel or visits to external locations; offices are open workspaces. Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations.

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.